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please any idea why this is happening? There are chucks of video with this green background, thanks

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  • Without any further technical information, I'm sorry but I can only guess that you've imported a clip with an incompatible coded. 

    For further assistance please provide complete technical details as if you wanted someone to match your system, software versions, and workflow so it can be analyzed.


    If the file came from Zoom you need to create compatible files in Zoom recordings. That's a Zoom issue and Zoom offers the setting. This wouldn't be specific to ScreenFlow as it impacts many editing programs.
     

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      • julie kent
      • julie_kent
      • 4 mths ago
      • Reported - view

      CraigS thank-you for your time in replying.  I did actually receive tech support.  They have also said the same as you and given me advice, thank you

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      julie kent 👍

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