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Where is the RESET TOOL ?

I'm trying to reset my license, but every time I click a link for the Reset Tool, it brings me to a page that says 'Reset Your Telestream Serial Number' at the top of the page. Then there is a link for 'Go to Support Page', but the 'Reset Tool' link on thast page just sends me back to the main 'Reset your Telestream Serial Number' page. Where is the actual reset tool at?

(I sent an e-mail to support 3 weeks ago about my license, and still haven't heard back)

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  • License reset tool looks to be broken.
    Did you just email or did you use our support form to contact support? 
    If you used the form you should have a case number. Post that here and I'll get that going. If you didn't use the form please do so

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  • Try refreshing your browser. Also, try another browser. Seems the tool is intermittent.

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  • Chrome worked today, but for some reason, was saying the email/license wasn't valid. I originally used a support form, but never got an e-mail with a case number. I did a new support form this morning and got a auto-reply with a case number immediately. I'll just give it a couple of days to see about a response (the actual problem is that for some reason my year of support for 2020 'disappeared')

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Jerel Peterson I'll see what's going on with our online forms.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Jerel Peterson You should have received a response back on your second case from Brittany. Let me know if you haven't.

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