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Titler Live Removing Titles

Anyone else experiencing this one?

 

I've added a few titles, run through the scenes and everything is fine.

At some point, I go back to the scene and there's no title appearing. I click the asset and launch Titler Live and the lower 3rd is no longer assigned inside of Titler Live. I have to re-add the title.

 

Mac Catalina 10.15.6 (whatever the latest is)

WC 13.2 (whatever the latest is)

TL4 (whatever the latest is)

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  • Happy Friday, CraigS ,

     

    I made another video for ya! https://www.dropbox.com/s/j1259q94j62xyoq/13%20vs%20Beta%202%20hang.mp4?dl=0

     

    During the timeframe of this conversation, there was a beta 2 release which I just noticed...I downloaded it to see if that would fix the hanging problem when I try to move an object.

    Alas, no joy.

     

    I disconnected everything from my Mac Mini (no cams, chassis, eGPU, streamdeck, et al.) Only things connected are a Monitor through Thunderbolt (Corsair keyboard and mouse - wirelessly connected to the monitor USB ports) Ext HD USB to Mac.

     

    Using the same file, I opened it up on 13.1 and moved things around (first 2 minutes), then opened it on the July Beta build - and it hangs as soon as I clicked the image to move it.

    Like
    • CraigS 

       

      Gotcha,

      Just thought it might have helped showing the hang. 

      Now I just need Stream Deck to work properly --- but that's already in another thread :). Have a good weekend!

      Like 1
    • Peter Schwinge Any solutions in that thread? I need to locate that and get HELP!

      Like
    • Audi L. Lynch They're still working on it. See Craig's response 2 posts up.

      Like 1
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 9 mths ago
      • Reported - view

      Peter Schwinge Is this still an issue in Wirecast 14.3.4 or Beta 15 as we can't reproduce in recent issues?

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Another beta is on the way. Soon of course.

    Like 1
    • CraigS I have the same issue with Titler Live.... 
       

      It would work for a undetermined amount of time during a broadcast and then it will disappear.

      I have the latest version of Titler Live & Catalina. 
       

      I thought my issue was connected to my stream deck because that’s when I noticed it first started happening. I stopped using the stream deck and Titler still crashed.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Mr. Thompson Test our new public beta 14.0.

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Our Internal Reference for this issue.
    WIRE-17679

    Like
      • Greg Kuhnert
      • wirecast.community
      • Greg_Kuhnert
      • 2 yrs ago
      • Reported - view

      CraigS Is there any progress on this?

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Greg Kuhnert We are trying to gather additional information including talking to NewBlueFX about this.

      Like 1
    • Greg Kuhnert
    • wirecast.community
    • Greg_Kuhnert
    • 2 yrs ago
    • Reported - view
    CraigS said:
    We are trying to gather additional information including talking to NewBlueFX about this.

    It would be good to get a timeline, because right now - 14.x is un-usable with Titler Live over NDI. Its just my guess, but what I think is happening is that Titler uses tally indicators in the NDI connection to fire titles. I am guessing that the way Wirecast is changing / updating tally indicators has changed. As a workaround, it would be good if we can totally disable tally indication on NDI inputs as a configuration option. This would help stabilise the NewBlueFX over NDI inputs once and for all.

    GK

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Greg Kuhnert Timeline may depend on NewBlueFX's response. It is their app and their SDK so they control those.

      Like
    • Greg Kuhnert
    • wirecast.community
    • Greg_Kuhnert
    • 2 yrs ago
    • Reported - view
    CraigS said:
    Timeline may depend on NewBlueFX's response. It is their app and their SDK so they control those.

    I've found the issue for me anyway, and it is connected to new behaviour in Wirecast.

    Titler Live when using NDI as a source will activate a title on transition of a tally light on the NDI feed.  I confirmed using packet capture analysis that Wirecast is re-initiating a tally light status on all layers where NDI sources live on shot transitions, even if the NDI source is not on a layer where there is a transition.

    The fix is simple. We need to get Wirecast to only send NDI tally light changes for NDI sources on layers that are part of a transition, and to NOT send any updates for NDI sources that are not transitioning. This is the way it worked in earlier versions. This will fix the symptoms relating to Titler live.

    GK

    Like
    • Greg Kuhnert
    • wirecast.community
    • Greg_Kuhnert
    • 2 yrs ago
    • Reported - view

    I've dug further into the issue. Here's the summary of my digging.

    As per earlier comments, Wirecast changed behaviour in how it is signaling to Titler over NDI. Previously, the message (which use tally lights) were only triggered on state change of a shot with a Titler live NDI shot. In this version of Wirecast, it now sends commands over NDI which cause titler live to trigger titles even when changing something on another layer.

    Now here's the punch line. In my own case, I had a large number of titles. I normally control all this from Titler Live (no interaction in Wirecast). When things started behaving unpredictably, I was puzzled as to how to proceed. While this is still a wirecast bug, I have a workaround.

    I had long wondered why some of the titles in my list were playing and others were not randomly when this happened. Below are two different screenshots of how titles can appear in Titler Live. If you have the one with the down arrow, this will cause it to advance to the next title in the list with the same setting each time a title is selected. This is the annoying behaviour.

    The workaround: Change all titles to the setting with the 3 dots... and make sure to activate and de-activate your titler live shot in Wirecast at least once before broadcast. That will prevent it from continually activating and de-activating the titles randomly throughout a broadcast.

    One last point: THIS IS A WORKAROUND - NOT A FIX. Wirecast should NOT be altering tally indication settings for one layer, whenever a transition happens on another layer. Depending on how you control titler live, it can still fire titles randomly if you're cueing a title at the same time as your wirecast operator switches a scene on another layer. This just needs to be fixed.

    GK

    Like
    • Greg Kuhnert
    • wirecast.community
    • Greg_Kuhnert
    • 2 yrs ago
    • Reported - view

    Oh. And one more thing. The behaviour of Wirecast resetting tally status incorrectly is inconsistent. I was packet capturing the data from Wirecast to the remote Titler live computer, and I could see the updates were not always happening. There is probably a cause/trigger in Wirecast that is causing the erratic behaviour, but I am yet to isolate it.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Greg Kuhnert Please post this SUCCINCTLY in the non Beta forum. Confirming you're using Wirecast 14.0.1

      Like
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