0

Titler Live Removing Titles

Anyone else experiencing this one?

 

I've added a few titles, run through the scenes and everything is fine.

At some point, I go back to the scene and there's no title appearing. I click the asset and launch Titler Live and the lower 3rd is no longer assigned inside of Titler Live. I have to re-add the title.

 

Mac Catalina 10.15.6 (whatever the latest is)

WC 13.2 (whatever the latest is)

TL4 (whatever the latest is)

66replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view
    Peter Schwinge said:
    Mac Catalina 10.15.6 (whatever the latest is)

     There's public release 10.15.5. and there's a public beta 10.15.6.
    You need to check this because it's significant.

     

    Peter Schwinge said:
    WC 13.2 (whatever the latest is)

     There's public release 13.1.3 and there's a public beta 13.2
    You need to check this because it's significant.

    Please check the versions and confirm because the issue may very well be related to the versions involved. 

    Like
  • Ahh, yes.

     

    10.15.5 public

    13.2 Beta

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Moved to Beta forum as Beta issues should be in that forum. 

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Peter Schwinge Do you have an Elgato Streamdeck attached even if not being used?
    Was the document created in 13.2 Beta or an earlier version of Wirecast (which version?).
    Are you using keyboard shortcuts or the mouse for transitions?

    Like
  • Yes to the Streamdeck which I use all the time.  Created on 13.2 Beta.

    I use the streamdeck or press space bar for transitions.

     

    It's not that they're not showing up when I press live...it's that after a few times they completely disappear from Titler Live and I have to launch Titler Live and re-insert the lower 3rd into it. 

    Like
  • CraigS Thanks for this. I missed it on my last viewing....I've done a bunch of housecleaning and purging of cache and preferences and now trying to stress test it again. 

    Like
  • Ah man...I almost had video proof for ya.

    I did a purge of both WC and TL prefs and cache and tried to recreate the problem while screen recording - I was even giving a nice commentary for you. Though all seemed to be working well for quite some time so I stopped.

     

    Then, I saved a new version of the file and tested out bringing in a friend through Skype NDI and was showing him all cool titles and overlays....everything was fine. Set his scenes and let him go. 

     

    Then, I wanted to test some recording to disk...Hit record (now, I don't know when the problem actually happened because you know how you can be doing a bunch of things and not looking directly at something) upon recording I went to click a title, and like in the past, they were not showing up...then something even more strange occurred this time...

     

    I clicked my source to launch Titler Live and absolutely nothing was in there except for about 15 playlists all labeled 01. See attachments titler 01 and 02.

     

    So, I went to quit and not save the file...which WC then hung and I had to force quit. 

    Reopened the file and still was broken.

     

    So, I opened up my previous version just to see if the Titles were still in there, and yes, they were...see 03 - 05. So, something is happening that isn't quite right.

    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view
    Peter Schwinge said:
    I clicked my source to launch Titler Live and absolutely nothing was in there except for about 15 playlists all labeled 01. See attachments titler 01 and 02.

     Is it possible that Titler Live itself is having an issue?
    Titler Live 4 current version 4.0.190919

    Like
  • CraigS Totally possible. But, when I run Titler Live as a standalone app and NDI it to Wirecast I don't have the problem. But, that's not how I want to run it.

     

    I posted in here because maybe someone else may have had a similar issue plus, the NewBlue forum is pretty much dead

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view
    Peter Schwinge said:
    when I run Titler Live as a standalone app and NDI it to Wirecast I don't have the problem.

     So Titler Live NDI to Wirecast works?

    The odd thing is that you show Titler Live having an issue when working directly. I'm not sure how Wirecast could cause that. 

    Peter Schwinge said:
    the NewBlue forum is pretty much dead

     You may need to contact them directly through their form

    Like
  • CraigS 

    Thanks for the link.

    Yes, it works correctly through NDI as a standalone app. No issues there. I only have the issue when I add it through Wirecast. That's why I asked in this forum as well in case anyone else had a similar issues.  I'm not saying it's WC directly, but it only happens inside Wirecast - could be a number of things. 

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Peter Schwinge Can you test with Wirecast's own built-in titles to see if the same issue exists. It's possible it's a more generic "title" problem not specific to Titler Live.
    We've had an issue where title text would disappear when opening a Wirecast document so I want to see if maybe this is that issue.

    Like
  • CraigS I'll do a stress test tomorrow.  I haven't come across the issue of generic title's disappearing but, I have had the system freeze on numerous occasions just by moving the text or editing the size -- I actually have a ticket open about it because it was getting so bad.

     

    I'll let you know if I come across anything with the titles. 

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view
    Peter Schwinge said:
    At some point, I go back to the scene and there's no title appearing. I click the asset and launch Titler Live and the lower 3rd is no longer assigned inside of Titler Live. I have to re-add the title.

     This is why the engineers will want to see a screen recording. Seeing the outcome (screenshots) doesn't show exactly what you were doing, what the program was doing, then the titles disappeared. Something not obvious to you may be very obvious to the engineers.

    Like
  • CraigS I was doing a recording and everything was working fine - about a half hour of recording...naturally, it was when I stopped recording is when it crashed :) 

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Peter Schwinge You can use our ScreenFlow product. It's fully functional in trial mode (just watermarked exports) and has a loop record function so it'll save the last "whatever" minutes you set it to. This way you can keep it running until the crash and just record the last few minutes without filling up your drive.

    Like
    • CraigS Thanks Craig...and guess what? I finally caught it on video. 

       

      Here it is: https://www.dropbox.com/s/cdbpwepytwcpyjb/Titler%20Crash_c.mp4?dl=0

      The file is a brand new file - I started recording just after I put in the few elements. For the most part, it's me setting up layouts. 

       

      Around 14:30 is where I begin adding Titler Live.

      At 23:00 is where the titles disappear. 

       

      Note: I use the space bar or a button on my mouse that is mapped to the space bar. 

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Peter Schwinge Thanks for doing that. I'll have the developers follow through your steps.  

      Like
    • CraigS Hey Craig, Have another recording and update for ya.

       

      https://www.dropbox.com/s/upcpkuncya7vvsl/Freeze%20and%20Lost%20Titles.mp4?dl=0

      • 3:10 I show my files and how the file size reduces after a crash happens and all the titler live files are removed.
      • 4:30 I talk about my monitor setup and the eGPU and something that helped to clear up the Titler Live glitch and turning off Prefer GPU
      • 7:35 a hang happens when I update my camera then the Titler Live files 

       

      I added my activity monitor to follow along this time if that helps at all and narration of what I did over the weekend to try and clear things up. I'll summarize below.

       

      Also, going back to something you mentioned about adding regular text. I actually have an open ticket because WC would freeze or crash if I simply placed the text in it. Create a new document, add camera, add text (alter the text or move) and it would freeze.

       

      This time I added text and after a while, it crashed - then I reverted back to an older file and started screen capture.

       

      A few notes:

      • After I get a freeze, the Titler Live sources disappear and purges the TL application.  I then saved the WC as an updated version -- After I saved the files the WC doc went from 1.1MB to 104 KB (shown in video)
      • Another issue I came across was I couldn't copy and paste an item…it just gives the alert sound — this happens only after WC freezes. When I restart, I can copy and paste again.

       

      What I did over the weekend which seemed to help a little.

      • I completely erased my Mac Mini and re-installed Catalina 10.15.5. Only installed exactly what I need for a streaming setup.
      • Fixed a start-up issue where my computer would sometimes hang during boot-up by turning off FileVault and now I turn on my Razer x eGPU AFTER I log in.
      • I unticked Prefer External GPU in the WC and TL 'get info' 

       

      This seemed to help - it didn't freeze or lose TL as often.

      I did some stress tests where I would turn on virtual out and stream with titles and background movies and click through tons of scenes and it would run for an hour or so without any problem.

      One time it froze and lost TL was when I hit a bunch of buttons by accident on my Stream Deck...I tried to recreate that by pressing every button in rapid succession and at the same time - I couldn't recreate the issue.

       

      Overall, what I'm seeing is that it's random with no specific instance creating the hang.

      Using any kind of text adds to the frequency of freezes (and most, while not all, of the time, is when the TL files get removed)

       

      Apologies as this is a bit long and a bit all over the place, but I wanted to try to give you the most info I could.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Peter Schwinge In your config. You're using an eGPU. Is it possible you can remove it entirely and reboot the computer? We don't officially support eGPU and Titler Live may also be dependent on the GPU so the combination might be exacerbating the issues. Lots of good details in that. Thanks for doing the recording.

      Like
    • Peter Schwinge It would help if you could send me your support Information file (Help>Send Support Information>Save Report -- this will save a zipped file on your system. Attach that and send it to lynne[at]telestream.net. Thank you!

      Like
  • Peter Schwinge, I have had this exact behavior quite a bit with Titler Live.  It works fine......until it doesn't.  Title disappears and I have to re-add it.  However, in my case, after I do that, it often will work for a few minutes and then do the same thing.....only this time Titler Live will totally crash so that I can't re-add the title. 

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      alaskacameradude If you can document the details as well that would help us greatly.

      Like
    • CraigS it is random which is part of what makes it so baffling.  It might work for 5 minutes or for 30 minutes. Good thing is even after Titler Live crashes, Wirecast keeps working, I just lose my ability to add animated titles which is frustrating.

      Like
Like
  • 9 mths agoLast active
  • 66Replies closed
  • 502Views
  • 7 Following