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Titler Live Removing Titles

Anyone else experiencing this one?

 

I've added a few titles, run through the scenes and everything is fine.

At some point, I go back to the scene and there's no title appearing. I click the asset and launch Titler Live and the lower 3rd is no longer assigned inside of Titler Live. I have to re-add the title.

 

Mac Catalina 10.15.6 (whatever the latest is)

WC 13.2 (whatever the latest is)

TL4 (whatever the latest is)

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  • Peter Schwinge, I have had this exact behavior quite a bit with Titler Live.  It works fine......until it doesn't.  Title disappears and I have to re-add it.  However, in my case, after I do that, it often will work for a few minutes and then do the same thing.....only this time Titler Live will totally crash so that I can't re-add the title. 

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      alaskacameradude If Titler Live is crashing have you sent the crash log to NewBlueFX. It's possible that Titler Live is the issue in all this rather than Wirecast. We are investigating though. What appears random to the user may actually have an unseen cause. That's why we're asking for recordings. Since multiple people are experiencing it, gather the results from multiple users might point to the cause.

      Like
    • alaskacameradude Same here. I originally posted in here and Craig's been helpful but I'm also going to let NewBlue know because it could be a number of issues. 

      Like
    • alaskacameradude HI Would you please email me your Support Information file (go to Help>send support information>save report... this will save a zipped file on your system. Please attach that and email it to me at lynne[at]telestream.net. thank you!

      Like
    • lynn_elliott Hey Lynne, just sent it over to ya.

      Like
    • CraigS Haven't sent it yet. I don't see report like WC, or, do you mean send the WC report to them as well?

       

      Also, per your other post, I've been very busy so haven't had the chance to try anything without the eGPU yet. Hopefully, I'll be able to test it out this weekend and let you know. 

      Like
    • Peter Schwinge  thanks got it!

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view
    Peter Schwinge said:
    I don't see report like WC

    Save Report and email it to Lynn.
     

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    • CraigS Yeah. Got that one. I wasn't sure if there was a separate one in Titler that I wasn't aware of.

       

      Have a good weekend!

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Peter Schwinge That should get us everything we need. 
      Likewise. 

      Like
    • CraigS lynn_elliott

       

      Good morning for when you get this.

       

      Quick update. Had a freeze when overlaying a Movie file that had a transparent background. This wiped out any Titler Live stuff I had in the file.

       

      I removed all the TL stuff and disconnected my eGPU. I was adding in some graphic overlays then clicked Add Text. Copied and pasted some dummy text, went to format it, and got another freeze and the Spinning Wheel of Death for about 3 minutes or so. 

       

      So, it's basically doing the same thing whether I have my eGPU connected or not.

       

      Screenshot of the exact moment it froze. I just noticed my CPU reads 27% - Normally when I'm working on my files it sits between 7-11% - so there was some sort of spike at that moment.  

       

      Happy Monday!

      Like
    • Peter Schwinge Oh and then this whole freezing when trying to resize an image started happening. Got the video for ya.

      https://www.dropbox.com/s/tqg21tws05vf21f/WC%20Freeze%20on%20Image%20resize.mp4?dl=0

      Like
  • CraigS lynn_elliott

     

    I have an interesting note to add...

    Around 2 am I gave up on trying to do anything in WC Beta because even if I clicked on an image to resize it, it would freeze. This morning, I reset the Prefs and deleted the cache - which didn't help.

     

    So, I said forget trying to accomplish anything with Beta and let's see if any of this happens in 13.1 and re-downloaded the installer.

     

    I took one of the last working files that I was using in Beta and opened it up in 13.1 and added a bunch of text and resized images and camera shots -- everything seemed to work fine except one time I did get a slight freeze trying to resize text.

     

    Here's the interesting part.  

    In 13.1 my internal GPU was getting slammed and my CPU was ranging between 25 - 42%

     

    I opened the same file in Beta and the internal GPU was barely being touched and the CPU was floating around 9-12%

     

    This wasn't recording or streaming, just doing work and playing some movie files.

     

    Activity Monitor shots attached. 

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Peter Schwinge Thanks for doing this testing. Interesting observation about CPU/GPU use.

      Like 1
  • Hey CraigS and lynn_elliott ,

     

    On a different note, after pushing through the hangs and crashes - I got my first taping done today with my new layout and guests. I went back to 13.1 for it.

     

    Thought you might like to take a look: https://youtu.be/o-3QP45AzyE

     

    My production flow is:

    • Four co-hosts through Skype via NDI (individual feed -- NDI audio sums to one audio channel)
    • I virtual cam the live video feed back to them through Skype so they can see the program with just my audio -- this requires Loopback to route the audio properly so there's no feedback and they don't hear themselves - also requires proper WC audio mapping.
    • Record to disk. mp4 h.264 2.5mbps 128/48k 
    • Send audio/video out via HDMI through Blackmagic Intensity 4k card (housed in a Sonnet Echo Express III-R to a Dell G5 PC to record a backup (this will become the dedicated streaming computer) - my camera is captured through the same card.
    • I'm doing all the transitions live using a Stream Deck XL (which there's a slight issue with it taking almost a minute to fully connect and lock to the Wirecast layers -- I posted in Elgato's Reddit about this) and a Corsair RGB Dark Core Mouse which I assign the buttons to the three different transitions (Mice with 8 buttons are awesome!).

    I've given up on using Titler Live for now so I pre-made the Name Titles in Premiere and added them to overlay in a timed playlist. Topic Titles are just a static image and I edit the text in WC then I 'push' them on and off the screen on the top layer.

     

    And just adding to something I noted before - 13.1 throttles up my CPU and GPU usage and I also noticed using x264 to record to disk would create video stutters even when only at 2500mpbs. Switching to h.264 cleared that up at 2500.

    While I was running my GPU usage would fluctuate between 48-65% which is almost double what I was stress-testing using Beta with the same configuration.

    Though, no crashes or hangs during the taping. 

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Peter Schwinge Interesting for comparison with changes in the beta. 

      Like
    • Peter Schwinge The problem stems EXCLUSIVELY from your Elgato Stream Deck.... I am an installing in Boston Ma, and MULTIPLE clients had the same issue... The only work around is to PULL Titler Live into WC via NDI.... that's the only way to keep your Titles saved and safe....

       

      I hurts, but that's the only work around.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Audi L. Lynch A simple test would be using the mouse vs the Streamdeck. There's an SDK involved that gets Titler Live to interact with Wirecast. Of course, NDI avoids the SDK but that SDK is used whether one is using the Streamdeck or the mouse so that has to be tested.

      Like
    • Audi L. Lynch

       

      Thanks, I'll have to test that out at some point, but I do know that even before I had the Stream Deck, I would lose Titles from time to time. It was so long ago that I don't remember the specifics, I just dealt with it for the time being

      Like
    • Peter Schwinge I use to have the same issue when I opened a project that I've duplicated, or saved as a different name, but kept the shots/layers and titles. I recognized that the Elgato Stream Deck came into the mix last Sunday before church and it was complete flames. SDK or not, and then a client confirmed the same flammable situation. As a stand alone coming into WC is the best and MOST stable bet.... sadly... NOT my Elgato is a hit or miss recognizing Titler. Sigh, the joys of technology. JUST WORK!!!

      Like
    • Audi L. Lynch 

       

      Oh the Joys, yes - don't forget that Elgato has an issue assigning one Title to their NewBlue integration, then shuts out any changes after, therefore eliminating any possible use of Stream Deck and Titler Live

       

      The response from support was, yeah, it's probably the other company...while the other company said, yeah, we know about it, not sure when it'll be fixed 

       

      that was a month ago 

      Like 1
    • Peter Schwinge I've noticed the same thing with Titler Live and the Stream Deck... it's so frustrating because... I started to use TL as a standalone to send to WC via NDI.... but then THAT happened....

       

      I just needed everything to talk nicely... If you find a solution PLEASE let me know! My only sense of peace is know.... I'm not the only experiencing this! Thanks Peter!

      Like
  • Happy Friday, CraigS ,

     

    I made another video for ya! https://www.dropbox.com/s/j1259q94j62xyoq/13%20vs%20Beta%202%20hang.mp4?dl=0

     

    During the timeframe of this conversation, there was a beta 2 release which I just noticed...I downloaded it to see if that would fix the hanging problem when I try to move an object.

    Alas, no joy.

     

    I disconnected everything from my Mac Mini (no cams, chassis, eGPU, streamdeck, et al.) Only things connected are a Monitor through Thunderbolt (Corsair keyboard and mouse - wirelessly connected to the monitor USB ports) Ext HD USB to Mac.

     

    Using the same file, I opened it up on 13.1 and moved things around (first 2 minutes), then opened it on the July Beta build - and it hangs as soon as I clicked the image to move it.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Peter Schwinge I'm a bit confused as to which issue you're referring to. This thread is about Titler Live titles disappearing. You seem to be showing a hang. If this is an issue you previously reported, if it's not listed as fixed in the beta update (each update lists the issues that were fixed) it means we're still working on it. 

      Please post on the thread with this issue if it's different than the disappearing Titler Live shot.

      Like
    • CraigS 

       

      Within this topic, I have always discussed the hang. When WC would hang, that is when the Titles would disappear. 

       

      I noticed I was still getting the hang with the July Beta release so I added it in here...I've given up on Titler Live for the moment.

       

      I could start a new thread if that helps since it's kinda two issues in one thread - though the hang is what would trigger the other issue.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Peter Schwinge If the hang is related to the Titler Live title disappearing, we're still working on it. When the next beta is released we will list the issues we've fixed. If it's not there we can check on the status update. 

      Like
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