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Screenflow Export Freezing at about 85%

For the last week and a half my exporting has been stalling out at 70 to 85% complete. It will say "19 minutes remaining" (or 3 or 45, depending on the job), and hangs there indefinitely until I force quit and redo the export. (I'm on the latest Mac OS, running on a 2020 27" iMac)

Anyone else having this problem? It may be a result of the last update. It's happened to me 5 times now.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Benjamin Boyce said:
    latest Mac OS,

     Big Sur 11.1?
    We do need specific version numbers as users are sometimes unaware of updates.

    ScreenFlow version?
     

    Benjamin Boyce said:
    For the last week and a half my exporting has been stalling out at 70 to 85% complete.

     There's a number of variables involved. For fastest troubleshooting always include enough information so we can duplicate the issue otherwise we may not be able to verify the issue and can't make informed troubleshooting recommendations.

    Issues may be:
    Lack of free Hard Drive Space
    Imported file may be corrupt.
    Imported file compatibility issue.
    Document may be corrupt.
    Document created in an earlier version with a compatibility issue.
    Encoder setting issue

    Please describe one specific project and its contents. The total drive space and free space available and if you are using any external drives or media. We can use that as a basis for troubleshooting.
     

     

    Benjamin Boyce said:
    Anyone else having this problem? It may be a result of the last update. I

    I've seen no reported issue of this. This is why it's best to provide complete details as perhaps you're doing something other users haven't encountered yet.

    Like
  • Version 9.0.7 (31680)

    Scc files stored on a Promise Pegasus3 raid array with 3 TB free of 9TB

    All media in the project recorded by screen flow: iMac camera and a portion of the screen.

    Exporting works after force quitting screenflow and re-exporting

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Benjamin Boyce said:
    Scc files stored on a Promise Pegasus3 raid array with 3 TB free of 9TB

     The internal system drive might be creating a large cache file. Can you  tell me the drive space on that?

    There may also be an issue communicating with the array. How is it attached in detail?
     

    Benjamin Boyce said:
    Exporting works after force quitting screenflow and re-exporting

     That might indicate a cache file issue as that might clear up on the quit.
    How long is the timeline?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Benjamin Boyce said:
    Scc files stored on a Promise Pegasus3 raid array with 3 TB free of 9TB

     Do explain exactly how you are doing this?
    ScreenFlow can store documents where you chose of course. That would be the entire document not just the .scc file.
    It can also use any disk as a scratch disk. This is temporary for the .scc until the document is saved.

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    • The RAID is the scratch disk. Attached with a thunderbolt 3 cable. The system drive has 200gb free. The timeline varies from 1 to three hours. I never had this problem before last weekend. Thank you for your assistance. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Benjamin Boyce said:
    I never had this problem before last weekend. T

     Since you mention a specific point in time, what changed at that point?
    OS update? Again this is why we may need the exact OS version (Big Sur has been updated from 11.0.1 to 11.1 for example).

    A one to three hour screen recording of an iMac Retina display can be very large so drive space or cache might still be an issue.

    Did you save the document just before exporting?

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  • Everything is on the latest version. 
     

    Nothing has changed in my workflow or settings. 
     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    CraigS said:
    Did you save the document just before exporting?

     Please answer this question.

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    • CraigS Yes. I try to always save before export.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Benjamin Boyce Let's see if the duration is a factor.
      Save the Document and wait until you make sure save is complete
      Then In the same long duration document Mark In at the head of the Timeline and an Mark Out at 30 minutes and then use Export Selected Range.
      Save the Export to Finder and not the Promise RAID

       

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Benjamin Boyce said:
    Nothing has changed in my workflow or settings. 

    But if you're saving rather than deleting documents and not moving them to another drive, then the amount of free drive space is declining.

    Like
  • I'm having this problem, too. I haven't updated anything for about 2 weeks, so everything is stable. But there are a few files that keep stalling at about 1 min remaining and just don't complete. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Braden Chase As per other posts in this thread we need details to work through the potential cause.

      Like
  • I'm experiencing this also with Batch Exports

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Timothy Arthur As per my previous comments we can't help without technical details for reproduction.

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    • CraigS  

      I just started a batch export of 20 videos (720p ranging from  5-20 minutes in length each) only to comeback approximately 1.5 hours later to find that in the middle of video #8 Screenflow had stopped exporting the videos even thought it looked like it was still processing them.

      Using a Customized Web - High preset: Hardware Accelerated H.264 video encoding at 3,000 kbits/sec. AAC audio encoding at 128 kbits/sec.

      MacBook Pro (15-inch, 2019)
      2.3 GHz 8-Core Intel Core i9
      32 GB 2400 MHz DDR4
      Radeon Pro Vega 20 4 GB
      macOS Big Sur 11.2.3
      ScreenFlow Version 9.0.7 (App Store)

      Thank you for all your help with this.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Timothy Arthur said:
    in the middle of video #8 Screenflow had stopped exporting the videos even thought it looked like it was still processing them.

     Perhaps there's an issue with video #8.
    RAM might also be an issue especially if other apps are running.
    Apple's Activity Monitor Memory Swap Memory would be an important thing to look at.
    Free hard drive space is also a factor. There should always be at least 20% free drive space.
    Try exporting #8 individually and see if that works.
     

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    • CraigS So restarted the export and video #8 exported fine, but the batch export stopped again in the middle of video #17. At which point I restarted the batch export and this time it finished.

      I'll check Apple's Activity Monitor Memory Swap Memory when I batch export some videos today.

      The hard drive is an internal 2TB SSD and there is approximately 50% free drive space.

      Thanks for all your help with this.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Timothy Arthur That it starts and eventually stops does seem to indicate a potential resources issue. Activity Monitor would be important to see what's going on at the point it hangs. Given the number of encodes, I'd guess memory related.

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