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MP4 Error: "cannot support file with unsupported media format"

I'm getting this error when I try to import any video from my DJI Mavic drone. This is a new problem in Screenflow 8 because I've done it in Screenflow 7.

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  • Additional info:

    MBP 2018, 15"
    Mojave 10.14.5
    Screenflow 8.2.3
    356GB available on my drive
     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    It may not be a supported codec.
    Without specifics one really can't say it worked in 7 but not in 8. DJI may support more than one codec. 

    You'd want to test this specific file in ScreenFlow 7.3.2 to know that for sure.

    If you can't tell what codec the file is you can post a link so we can download and check it for you.

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  • Have you been able to solve this issue? I'm getting the same error message when trying to import an .mp4 file.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Alexandra Barcelona .mp4 is a container that can have several codecs. Open the file in Quicktime and use Window > Show Movie Format and see what it says next to Format.

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