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keystrokes not showing letters

Hello. 

I want to enter keystrokes Only the modifier is visible and the letters are not visible.

I tried both 'show all keys' and 'show only modifier keys'. Both do not work.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Update to ScreenFlow 7.3.2. Test again in a new project. It's possible there's a localization issue though.

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  •   CraigS 

    How do I upgrade to version 7.3.2?

    When I try to upgrade, a pop-up window pops up asking me to upgrade to version 8

    This popup window pops up every time a screen flow is executed. I have just bought the 7 version, but I am annoyed with the release of version 8. So I hate pop-up windows.

    I would appreciate it if you can tell me how to upgrade to version 7.3.2.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Jeehyuk Jang Unfortunately once a new version comes out the old update notice is replaced. Go to the linked page and look under Previous Versions at the top. Sorry about that.

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  • CraigS Thank you 👍

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Jeehyuk Jang You're welcome of course.

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  • CraigS 

    Hello

    I fixed my MacBook error with the last inquiry.

    However, letters still do not appear on the iMac.

    The iMac has also been updated to version 7.3.2. What should I do?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Jeehyuk Jang Looks like you're using a localized version so it might be an issue interpreting the characters. As a test can you download the free trial of 8.2.2 and see if this is something we fixed in the upgrade.

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  • CraigS 

    When I upgrade to version 8.2.2, I see the letters.

    What should I do now?

    I want to show letters in version 7.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Jeehyuk Jang So it looks like this is an issue fixed in 8.2.2. You may need to upgrade for the fix as I think development is focused on that. Contact support and see if they'll discuss a path for you. ScreenFlow Support

    Like 1
  • have the same problem 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Jon Prepeluh As Jeehyuk reports, fixed in 8.2.2 So it's not clear what you're reporting since you don't list the version of ScreenFlow or OS.

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  • CraigS  hi i have Version 7.3.2  System mojave.. cant't see keys there :(( just cmd;alt; shift- and backspace runs.. other keys are disabled. since mojave.. is there a way to get it back?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Jon Prepeluh Download the free trial of 8.2.2 and confirm that works. It's possible Mojave update broke it in 7. So testing current version of 8 would confirm.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Jon Prepeluh Tested on ScreenFlow 7.3.2 on Mojave 10.14.2 and I can see complete key commands. You may need to provide more details because it works for me. For example using modifiers and F, G, H key.

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  • CraigS i have downloaded Verson 8 Trial version, and can also only see cmd etc. what do i have to do to see all key commands?

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  • Jon Prepeluh ok made an updade of mojave now it works also on version 7 ..wired.. thanks 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Jon Prepeluh Probably fixed with Mojave 10.14.2. Seems Apple is going through some growing pains with their Mojave issues.

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  • Hello people,
    I had this same problem some versions ago... and I solved it  going to "security and privacy" -> accessibility -> select and flag" screenflowhelper "icon to allow this application to take control of your computer.
    It's Worked for me .. See the attached image
    Try it. I hope thats works for you ...
    See you 

    Like 3
    • Flávio Ribeiro This worked for me. Thank you

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    • Flávio Ribeiro thanks a lot, it worked

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    • 김경만
    • lilac_giraffe
    • 2 yrs ago
    • Reported - view

    https://cultpd.tistory.com/6488

    This is the solution.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      김경만 Thanks for that.

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  • Where does one fine the helper app?  Is it invisible?  I'm on Big Sur / Mac and Screenflow 9.0.5.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Rob Sigler said:
    Where does one fine the helper app?  Is it invisible?  I'm on Big Sur / Mac and Screenflow 9.0.5.

    If you're trying to give permissions it's as it shows in the previously posted screenshot (with the current icon version). You just need to enable it (check box).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         

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    • CraigS I know what to do, however I can’t add the helper app after pressing the “+” button to add it. Is it an invisible file?  How can I add it to the list of apps in Accessibility?

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  • Status Answered
  • 2 mths agoLast active
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