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Cant get Wirecast Go to work

Hi,

Newbie here evaluating the program.

Running Trial of 11.1.0 on windows 10 with Wirecast Go 2.1.2 on iPhone X.

When I Add Shot & select IOS Cam - Wirecast Go, ip address is blank. When I add ip (in this case 192.168.0.208) & click connect, nothing happens. definitely on the same network.

Thanks in advance

Todd

 

 

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  • Let's see if something is hung. Reboot the computer. Hard turn off the iPhone and restart it. Start Wirecast Go and then start Wirecast. Give it a minute or so. Actually the iPhone is usually detected automatically. It would say "Todd's iPhone" or similar. Try disabling any Firewall if you have one.

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  •  

     

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  • Thanks @CraigS,

    Disabled my TrendAV, done all steps you mentioned & no device is being detected under Network. Would it matter that im using Windows version of Wirecast? 

    I also tried my ipad with same result

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  • CraigS I also just tried personal hotspot network & put my windows computer & ipad on that network as well. Same problem

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  • Todd Lane said:
    Would it matter that im using Windows version of Wirecast? 

     No. Wirecast Go and Wirecast don't care. 
    Are you on current iOS 12.1.2?
    Try deleting Wirecast Go from the iPhone and download reinstall it.

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  • CraigS on iOS 12.1.1 tried what you said & still doesn’t work

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  • Todd Lane  Please update to 12.1.2

    Then try resetting the phones network settings.

    From the home screen, tap Settings.
    Scroll down to, then tap General.
    Scroll down to, then tap Reset.
    Tap Reset Network Settings.
    Tap Reset Network Settings to confirm.

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  • CraigS already on 12.1.2 & shouldn’t have to be taking all of these steps to get this going. Loosing interest rapidly 

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  • Todd Lane Wirecast Go and Wirecast works without issue. There may well be something blocking access on your network. Reseting aspects of the phone helps if the issue is on the phone.

    Since this is likely a configuration issue it's hard to know what the cause is from our end.

     

    If you are unable to connect, please check the following:

    • Firewall/security settings
    • Network discovery settings
    • iOS settings in Wirecast Go - set to Ask Permission or Always allow, NOT Disabled
    • Network and subnet

    Please note: Wirecast Go 2.1 is supported on iPhone 6 and above running iOS 10.3 or later. 

     

     

    Perhaps:

    Please Note: If you are running Windows 10 and want to bring in an iPhone as an iOS cam shot, you must have Bonjour Services installed.

    https://support.apple.com/kb/dl999?locale=en_US



    You can fill out the form but list everything you've done so far and include all version numbers.  We're certainly willing to help but do understand that Wirecast Go and Wirecast do work together and there are certainly phone and system issue that can block it though.

    Wirecast Go Support Form

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  • Hi Craig,

    Ive decided to use my new Mac instead & wanted to let you know that Go instantly connected. Think it might be the Bonjour issue.

    Now that my faith has been restored, Im super keen to keep exploring Wirecast & have number of how to questions to run past you guys.

    Its also interesting to note that cpu & memory are also much better one the Mac even though very similar specs.

    Thanks for your help on this issue. Really REALLY appreciate it.

    Todd

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  • Todd Lane Great to hear. You're welcome of course.

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  • I was having the same issue with Windows 10, the most recent version of Wirecast Go and Wirecast 11.1.2 .   It ended up being easy to resolve.  All I did was put my iPhone in Airplane Mode leaving my WiFi on and the captured image from my iPhone immediately showed up in the preview screen of Wirecast desktop.  Good to go.  Hope this helps.

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  • Charles Gee Interesting suggestion.

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  • i cant get wirecast to recognize my iphone i get this screen can anyone tell me what this means

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  • Bill Because you've hit the red button in Wirecast Go. If you're using your phone as a wifi camera you don't need to do that. Just select your iPhone under Network iOS Cam - Wirecast Go when you add the shot. 

     

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