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Problems with shortcuts Screenflow 7.1

Screen flow 7.1 forgets shortcuts. With default settings even "command + ," doesn't open preferences. So I created my own set of keys. But even though it is choosen - the defined keys don't work:(

Am I the only person who experienced such troubles? 

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  • Uvarov Maxim

    Sorry to hear you're having issues with shortcuts, I've also encountered this issue and it has been reported to our engineering team. Internal reference # FLOW-6977

    Would you please change the privacy on your video so that I may view it? This will help me determine if your problem was the same one that I saw on my machine. 

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  • Rory Maloney I worked for SAAS company:) I know how it works:) So no hard feelings from my side. I just want to make it work properly:)

     

    I changed the settings of video, so you can check it. 

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  • Well, the problem is still there. And it knocks me out!!! Without shortcuts app is unusable. Is there any news when it will be solved? 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Uvarov Maxim The issue is still present in ScreenFlow 7.1.1 but it looks like the fix is coming in an update in the near future. 

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  • I have very bad feelings about spent money and the quality of your soft. Screenflow without shortcuts is a garbage

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Uvarov Maxim As per my previous post. The fix will be in an upcoming update.

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  • Thanks for the HOPE you are giving me!!! I almost feel much better now

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Uvarov Maxim You're welcome of course. We're aware of the importance the shortcuts.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Uvarov Maxim ScreenFlow 7.2 is out. It fixes the Shortcut issue. 

    Like 1
  • Yep, I confirm, now it works

    It was too painful to wait for this. And the problem became worse because I couldn't open .screenflow files in previous versions of ScreenFlow. Thanks for fixing. 

    Btw, I bought ScreenFlow 08/09/2017, you fixed problem 28/12/2017

    111 days long. Which is 30% of a year. 

    Can I hope that next Time I'll get 30% discount on the upgrade? And that I will not need to test essential features before buying? 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Uvarov Maxim I'd always recommend testing before buying. That's why we offer free untimed full featured (but watermarked) trials. Sometimes a confluence of circumstances result in an unexpected issue missed in testing. We endeavor to fix them as quickly as possible but we have to test across all compatible OSs to ensure it's fixed across the board. The programing and verification can take some time depending on the the cause and the solution though. Sorry about that.

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  • CraigS I see:) Happy new year! 🎅 No bugs and hard clients in 2018!

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Uvarov Maxim Thanks and Happy new year to you as well. 🍾

    Like 1
  • And the problem comes again. 7.2. 

    Even cmd+, doesn't work!

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Uvarov Maxim The original issue was forgetting shortcuts I haven't experienced it or seen reports of it in 7.2.

    Try reseting preferences.

    Reset ScreenFlow Preferences:
    1) Make sure ScreenFlow is not open.
    2) Open Terminal and copy and paste this command and press Enter:To open "Terminal" (Finder > Applications > Utilities > Terminal).
    defaults delete net.telestream.screenflow7

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  • CraigS I restarted my Mac and reset settings to defaults. Now shortcuts function again

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Uvarov Maxim Good to hear.

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  • Hey Craig, shortcuts stopped working again!!! :'(((( 

    I'm disappointed 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Uvarov Maxim Since ScreenFlow hasn't change it likely means something else about your config may be at issue. I use 7.2 daily on High Sierra and the work reliably for me (whereas they did not in a previous version).

    Something impacted ScreenFlow Preferences so you may want to try building a new Keyboard Shortcut Set and test that.

    Can you provide specific details on everything that's running at the time and what keystroke have you created that isn't working?

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  • CraigS said:
    Can you provide specific details on everything that's running at the time and what keystroke have you created that isn't working?

    Sorry, I have no time to explain it. If you have special soft for bug reporting - I can run it for you. 

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  • CraigS said:
    what keystroke have you created that isn't working

     I created only one keystroke to pause recording. 
    But all shortcuts stopped working. Even cmd + , 
    After I restarted computer shortcuts started working properly again. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Uvarov Maxim That sounds almost as if something in the background is causing the issue since rebooting cures it.

    Can you open Activity Monitor and see what's running at the point the commands stop working and take a screenshot?

    After restarting and they're working, you may want to grab another Activity Monitor screenshot. That may give a clue.

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  • I'm sure that the problem is with ScreenFlow, and not with other apps.

    My colleague complains about the same issue. 

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