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Problems with shortcuts Screenflow 7.1

Screen flow 7.1 forgets shortcuts. With default settings even "command + ," doesn't open preferences. So I created my own set of keys. But even though it is choosen - the defined keys don't work:(

Am I the only person who experienced such troubles? 

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  • CraigS The issue persists. 

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  • I've given up and started using Keyboard Maestro, a very powerful Mac automation software to control the "Save" and "Save As" commands as ⌘ + s & ⌘ ⌥+s in ScreenFlow on my system.  

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Abdallah A. Please fill out the form and include a link to the video. Since others aren't reporting this we may need to look at any third party utilities that might handle keyboard or font functions. ScreenFlow Support Form

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  • > Since others aren't reporting this

    I started this thread 2 years ago. 

    I made a detailed video https://telestreamforum.forumbee.com/t/x1f4xj?r=m2n3v9

    showing that it is non-latin keyboard layouts break shortcuts functionality in screenflow. And I confirm that the problem persists in the latest 9 version of screenflow.

     

    Craig, you can repeat the problem installing other keyboard layout on your mac (for example russian), then open screenflow, then try to use any shortcut with new layout selected. After that shortcuts in screenflow will stop functioning. 

     

    I would be happily using Camtasia, but I found that it has it's own problems too. So I'm back to ScreenFlow with broken shortcuts, hoping that someday developers will fix it:(

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Uvarov Maxim  If you post your support case number I can investigate the issue.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Uvarov Maxim FLOW-6977 was fixed in version 7.2 two years ago as noted in this thread. New issues should be in new threads. Similar symptoms may have very different causes.

    I need a new case number.

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  • CraigS  Case #00630770

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  • I opened this case on Feb 2019, with screenflow 8.2.2
    The problem exists in ScreenFlow 9 too. 

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  •  

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Uvarov Maxim Sorry about that. It's still being worked on. I'll escalate it.

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  • Thanks, Craig:) And good luck to developers. As for me - I have no alternatives for screenflow, so I'm waiting and hoping. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    Uvarov Maxim I've escalated it so they should see the concern in their next meeting.

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  • So I bought a brand new macbook pro 16', m1 pro.

    I bought upgrade for screenflow and now I have version 10.0.3

    My mac is fresh, I didn't restore time machine copy. 

    I confirm that the problem with shortcuts still exists. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 9 mths ago
      • Reported - view

      Uvarov Maxim Is your OS set to something other than English? This might be a localization issue.

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    • CraigS my OSx is in english

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    • I started this thread two years ago. 

      I made a detailed video https://telestreamforum.forumbee.com/t/x1f4xj?r=m2n3v9

      I am showing that non-Latin keyboard layouts break shortcuts functionality in ScreenFlow. 

      Craig, you can reproduce the problem installing another keyboard layout on your mac (for example, Russian), opening ScreenFlow, and trying to use any shortcut with the new layout selected. After that, shortcuts in ScreenFlow will stop functioning. 

      No other application, instead of ScreenFlow, has such a bug. I'm a heavy shortcuts user, and all the other apps consume shortcuts without relation to keyboard layout. 

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    • I want to point out, that I'm not the only person experiencing this. Even in this thread

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 9 mths ago
      • Reported - view

      Uvarov Maxim That's a  year old thread long since resolved with an old version of ScreenFlow. That's not relevant at all.

      We have no current issues with missing shortcuts other than yours.

      We're going to have to determine if you have an issue with the user account or the system.

      Uvarov Maxim said:
      Craig, you can reproduce the problem installing another keyboard layout on your mac (for example, Russian), opening ScreenFlow, and trying to use any shortcut with the new layout selected. After that, shortcuts in ScreenFlow will stop functioning. 

      This means it's a localization issue if you at any point used something other than English. Even switching back to English may not fix it.

      Try using this tool to reset ScreenFlow and then reboot.

  • CraigS said:
    Uvarov Maxim That's a  year old thread long since resolved with an old version of ScreenFlow.

    I use your app quite often. And I can make a responsible statement that you never fixed this bug since I started this thread, which was 4 years ago. I think it is related to the "customization shortcuts" property. Before this setting was realeased shortcuts worked well. 

    I install every new version of your software, and the bug is always there. I used to buy your app for my subordinate, and she had the same problems. 

    You can check this video out: https://www.screencast.com/t/Ftf4JPr0OYW

    There is a detailed workflow to reproduce the bug

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 9 mths ago
      • Reported - view

      Uvarov Maxim Developers will investigate. FLOW-11400

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  • Guys, I must admit that I was repeating the workflow which previously seemed to work, but now the ScreenFlow works flawlessly - ScreenFlow doesn't accept the commands in non-latin keyboard layout, but they don't break it anymore. 

    I am sure that I experienced this problem five days ago and felt that I wrote this post yesterday. https://telestreamforum.forumbee.com/t/x1f4xj?r=p8hja35

    But now I see that everything works fine. In my paranoid mode, I can imagine that third-party vulnerability in my mac could cause such strange behavior. Still, it's more likely that something systematically changed on my mac recently, and the app seems like working fine. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 8 mths ago
      • Reported - view

      Uvarov Maxim Please explain. Is it working as expected now?

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    • CraigS yes, now everything works as expected

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 8 mths ago
      • Reported - view

      Uvarov Maxim 👍

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