Wirecast 7 Creating Numbered Folders?

Why does Wirecast create a new, empty, numerically-labeled folder every time I launch the app on my MacBook Pro running 10.12.6?

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  • You may need to explain further. I open Wirecast 7.7 and it creates a New blank Document but it does not create any folders at all.

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  • Here's a screen recording.  Watch the Macintosh HD folder while opening Wirecast.

    https://www.dropbox.com/s/pgb9xf48m59sgi0/Wirecast_Problem.mov?dl=0

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  • Mike Verta There's nothing in Wirecast that I know of that would create that folder and we have no other reports. You may have a third party app that might be causing it when you run Wirecast.

    I'd recommend creating a New User Admin account and deleting all login items from it. Then reboot the computer and log into the new account and see if it happens. That may indicate whether it's a user or system based issue.

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  • Created a brand-new user Admin account and it's not happening.  Wirecast is the only app whose launch generates these folders, so how do we track down which other app/system function is being triggered by its launch?

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  • Mike Verta Thanks for doing that. That's an important verification.
    In the problem account look at System Preferences, Users and Groups and select the problem account and look at the Login Items. One possibility is that something running in the background is the cause. Check that and tell me what your find.
     

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  • In the affected account there are actually zero items in the Login Items.  I tried running Activity Monitor during launch to see if I could catch a process doing something but no luck. 

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  • Mike Verta said:
    I tried running Activity Monitor during launch to see if I could catch a process doing something but no luck. 

     Hmm, you're certain there's no utility running in the background? Since it's definitely account based there's something impacting the account settings that's causing it. Perhaps take a screen capture of Activity Monitor in one account vs the other when starting up Wirecast and compare just in case it's otherwise not obvious.

    Do you have any security utilities that might trigger when an app starts?

    Another experiment is do something in Wirecast (stream, record, etc) and see if something gathers in the folder.

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  • In returning to this issue, it eventually occurs on all accounts created on the system.  I have tried to track down any launched processes in Activity Monitor, but can't seem to catch it.  Really would like to track this down.  What should I try next?  There are no security utilities installed on the system.

     

    If it helps, when getting info on the created folders, one of the users/groups is "wheel"

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  • Mike Verta There's an odd system based issue going on as this isn't something Wirecast would do.
    Deactivate Wirecast.
    Uninstall Wirecast.
    Reboot the computer.
    Download and install Apple's 10.12.6 Combo Updater if you're still on Sierra.
    That could clean up potential OS issues.
    Reboot the Computer.
    Install Wirecast 7.7 again and test. 
     

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  • I was already on 10.12.6 so the Combo Updater wouldn't run.  I have deactivated, uninstalled, reinstalled, and reactivated Wirecast 7 and it continues to generate these folders on launch.  It is the only application which does this on the system.  Is there a way we can run a verbose debugger to find out what's being run/launched to cause this?

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  • Mike Verta That it initially didn't happen in the New Account but eventually the issue returned does indicate something in your system is causing it.

    You can create a support ticket and send us the system logs by going to Wirecast > Help > Send Support Information and select Create Support Ticket. Then link to your video as an example.

    The problem is since we have no other reports of this, it's something specific to your system. The cause may not be obvious to us.

    You could backup and do a fresh OS install. Granted that's a radical solution. If there's a third party utility that's causing this (or something that does a system hack) you might reintroduce it when installing such programs though.

    In any case use the Send Support Information and we'll investigate. 

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