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.SCC File Recovery

Hi Screenflow team, 

Now I've been reading / searching for a while on this and have seen a few similar problems, but never a resolution, so I thought I'd try again.

Essentially I had a program crash whilst recording and have managed to find the .scc file in the OS temp.

Now the project was never saved (since I had to force quit Screenflow at the time) so I only have the .scc file. 

Only problem is that when I open the .scc file there is no media on the timeline, just a blank project. This is very strange since the file is 154gb — a 40min recording. 

I am using El Capitan and Screenflow 6.2

Are there any know fixes to 'unwrap' an .scc file? Surely the media must be there somewhere when the file is that size?

Any help would save my life.

Dylan

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Was it created in 6.2? Are you recovering it on the same computer it came from? The file may well be corrupted.

    Please do alert our engineers about this. We need to look into crash, file recovery issues.

    ScreenFlow support form

    Like
  • Hi Craig, 

    Yes, created in 6.2. And yes it would seem that it's corrupted.

    I have already (simultaneously) alerted the support team and am waiting for a reply.

    Also tried this: (see video).

    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Do post back any interesting response you get from our technicians.

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    • L stevens
    • L_stevens
    • 5 yrs ago
    • Reported - view

    I had the same problem with a 20gb file, File said 20gb so there was something on there, But once opened no picture or audio nothing at all. I cleared out some files made room on my computer and after six or seven times of opening the file and nothing coming up in screenflow! eventually it opened correctly. I immediately saved it.

    However same thing has now happened with a 41gb file of mine which I tried all the same things as above but as of yet nothing. Still blank but the file says 41GB?

     

     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    L stevens I'd like to help but I need more information.
    What version did this happen with and did you try to open it with that version and/or version 6.2 which is current?
    Exactly what type of file where you trying to open, a ScreenFlow document or an .scc file?
    What were the circumstances that created this?
    That this has happened to you on occasions may mean there's an issue with your workflow or system so you need to provide very detailed information on the circumstances around the creation of the files.

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    • L stevens
    • L_stevens
    • 5 yrs ago
    • Reported - view

    Hi Chris,

    An interesting question, I know it was around the time Screenflow kept asking me to update, Perhaps I could try reinstalling a version of screenflow before Version 6.2 and see if this opens the file.

    Yes, a recorded screenflow file .scc.

    I believe it was on this occasion that screenflow crashed after I had pressed the hotkey to stop screenflow recording. It opened but crashed and I had to restart my computer.

    This as happened twice now but I have used screenflow many many times without issue. for some unknown reason on these two occasions screenflow crashes and I have to restart my computer the first file opened but the newer file dose not. I have used screenflow after these two matters and I have successfully record and saved my work.

    my System is Version 6.2- MacBook Pro (Retina, 13-inc - Sierra 10.12.2

     

     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    L stevens Is there a pattern to the crash?

    • Specific apps running in the background?
    • Specific function being used in ScreenFlow (only when using the hotkey to stop recording)?
    • Amount of hard drive space left (% free space)?
    • Have you created a new blank document importing only the .scc (and how have you tried importing it)?
    Like
    • frank
    • frank
    • 5 yrs ago
    • Reported - view

    I have the same issue. My macbook pro restarted by itself and I got a .scc file. I can open it but it's nothing actually opened. No video and audio. The .scc file is about 1GB and it has something but it cannot show up when I opened it. It's important video I was trying to make. Anyone helps!!!

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    frank It's possible the file is corrupted. You've create a New Document and tried importing it? Don't try to import it into the old document.

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    • frank
    • frank
    • 5 yrs ago
    • Reported - view

    CraigS it didn't work. I cannot drag the .scc file to the timeline of the new document.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    frank It would seem the .scc file is corrupted and can't be used or salvaged. Sorry about that.

    Like
  • I have exact the same problem and IMO it's ridiculous that a temporary recording gets corrupted / can't be opened as far as possible.

    So, while doing a screen recording I'm on total risk to loose all my work?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Robert M. Münch Generally they don't get corrupted except under unusual circumstances. It depends what caused it. This can happen with any device. Even professional cameras can have a corrupted recording. It's rare though.

    Please make sure you've followed all the above steps though. Normally opening the .scc file in a new project works.

    Like
  • I just forgot to stop recording and shut down my system. Hence I have an (I think temporary) file named with a hash value and a .scc  extension. I can't open this file.

     

    So, how to open such a .scc file? I see the effect of big size on disk, and nothing shown in SF.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Robert M. Münch Create a new blank document and import the .scc file.

    Like
  • I have the same problem. I just finished a recording of my macbook screen and built in microphone, then added it to a new document I had open, but it does not show up... I found the .scc file ( https://wetransfer.com/downloads/092b34e2e52c573e48450bd03fdac5c020181029175736/c858f324d2e5d96e9df8212882f71b2f20181029175736/2a0021 ), but when I open it with screen flow nothing happens... Also when I drag it onto a new document, nothing happens...

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Niels Goossens What version of ScreenFlow?
    I tried in ScreenFlow 8.1 (but don't know if that's the version you're using) and can't add it at all. Seems the file might be corrupted.
    Your workflow isn't clear to me though. If you do a screen capture (which confirms the recording is good). Save the Document (moves the recording into the document). Then  open a second ScreenFlow document. You can drag from one to another.

    I tested that in ScreenFlow 8.1 and confirmed that is working as it should.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Niels Goossens 

     

    Like
  • CraigSI have Screenflow 7. My workflow is opening a document with the dimensions of my screen (1440x900px) before the recording. Then capture my screen and stop the recording with the shortcut. IN the pop-up screen I then choose add to document and select the document I had opened. That is where it did not work this time. So you think the file is corrupted in this case? And is this a strange workflow? Normally it works for me..

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Niels Goossens It may be corrupted. Whether it's strange or not depends on why you're copying it. As you can see above going between one and another document works generally. You mention using ScreenFlow 7 but you should be on the current version which is 7.3.2. Updates include bug fixes so always stay current. You may well have encountered an issue that was already fixed with an update.

    Like
  • I've had same thing just happen. I've found the temporary file, but timeline and media library are blank when I open this 8GB file. 
    When I open the original project it said "Unsaved data detected", but every time it tried to recover it, it crashed. Frustrating - just submitted a support request.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    David Wood ScreenFlow 7.3.2 or 8.2.2?

    Like
  • Hi, I was recording using  ScreenFlow 8.2.3 and my screen popped up low disk space. By the time I had finished recording and clicked stop to make disk space my file had disappeared, I managed to find it in the Temporary folder in the form of a .scc but it will not open. Please help, it's very important.

    I'm working from a MacBook pro retina 13", 2,7 GHz Intel Core i5 . I cleared space on my computer so now there's 90GB available. My .scc file says it is 3.94GB so it should not be a problem to save.
     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Daniela Romero Thanks for providing the .scc file.
    I tested it and it does appear to be corrupted. I tried importing it into an empty ScreenFlow document and it wasn't recognized whereas a known good .scc file was.

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