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Screenflow not recording anything.

Hello, when I try and record it says it is recording but when I stop and it brings up the editing window there are no tracks.

 

Screenflow 5.0.5 (26488)

iMac (Retina 5K, 27-inch, Late 2014)

macOS Sierra 10.12.1

 

Restarting, reinstalling, etc, doesn't seem to work.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    You must update to ScreenFlow 5.0.7 for Sierra compatibility. This is assuming you bought it through our website.
    Update on left side of page.

    If you bought it from the Mac App Store, Apple doesn't allow updates after the next version (6.x) is released. Post back if that's your situation.

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  • I did buy Screenflow through the Mac App Store.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Ben Gibson Do fill out the form and explain your situation and contact our sales people and they'll give you upgrade options.

    ScreenFlow Sales Support

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  • i have the same situation with screen flow 6.9 but i bought it directly in here, how can i fix it

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Carlos Oviedo I'm sorry but I don't understand your comment. The issue is ScreenFlow 5 compatibility with macOS Sierra (10.12.x) . I don't think you posted the version number correctly but if you're on ScreenFlow 6.x and macOS Sierra you don't have the same issue. If you're not on ScreenFlow 5 please start another topic.

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  • what a helpful guy!

    i said i had the same problem LOK AT THE TOPIC "screenflow not recoring anyhing"· and that is why i specified that i had other version, how can you help me?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Carlos Oviedo I'd like to help but the issue for the Original Poster was about version compatibility between version 5 and Sierra. The solution is to update to ScreenFlow 5.0.7.

    I can't determine either your ScreenFlow version or your Operating System from your post. I must have that info since, apparently the solution that worked for the original poster has not worked for you.

    If you have a different version of ScreenFlow you have a different issue even if the symptom is the same. That would mean I need more information. I'd like to help but you haven't provided enough information.

    Otherwise please post the version of ScreenFlow you are using.
     

    And the Operating System

     

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