No Audio coming back from Headphones

Hello, I'm currently running Version 7.3.0 and for some reason I can't hear audio from my headphones when plugged into my Mac. I can see the audio coming through but when im trying to monitor I can't. What solution does this have?

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  • First update to Wirecast 7.6. Updates include fixes and enhancements so always stay current.
     

    David Lopez said:
    I can see the audio coming through

    See where?
    If you see the Wirecast output meters the audio is there. There's a speaker icon which sends audio to the encoder. There's a separate headphone icon which sends audio out for monitoring.

     

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  • CraigS I see the volume levels going up so I know audio is coming thru. The headphone icon is active, meaning audio should be coming through but it doesn't. I have yet to update software 

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  •  David Lopez Do update and check the OS System Sound Output Preferences. They may not be routed to speakers or headphones. Monitoring audio on USB or Bluetooth devices can sometimes be an issue so you should route to headphone/speaker jack.

     

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  • Hi Craig,

    I am having the same issue.. I went through and did everything that you suggested that I do as well. I updated, I looked at sound in system preferences and I looked at sound in Wirecast... It does show something coming through though just as the above person has stated. I am not sure why I can't hear the sound through my headphones. :(

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  • Rachel Durant Perhaps you missed a step? Otherwise perhaps there's an issue with your headphones or headphone jack. I'd really need to see your step by step to see if you missed anything. If Wirecast headphone icon is enabled and System Sound Preferences are correctly set, you'd be able to monitor as you would any other sound source. There's nothing specific to Wirecast that would prevent that. 

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  • Having the same issue

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  • I had this problem with version 6. Turns out, Wire reads the system defaults when it starts. It doesn't see changes after that. Is this happening if you have headphones set before starting Wire?

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  • Randy Resnick Thanks for posting that. Yes you can't change the system settings after Wirecast starts.

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  • Brett Cook-Snell said:
    Having the same issue

    I'd like to help but without details I can only state that you should follow my previously posted suggestions. If you'd like help please read READ BEFORE POSTING at the top of this product forum and include all the details.

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  • Hi - I have the same problem and yet I am running Wirecast 9.0.0.  When I first installed the new software it worked and then stopped and I cannot get it back.

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  • Andy Fry Please make sure Wirecast > Preferences > General > Audio Interface is set to the correct output and make sure the headphones icon is enabled.

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  • Hi - Audio interface is set to Built-in Output and headphones icon is enabled.  I can see the sound level but I cannot hear anything through the headphones from the Blackmagic Intensity Shuttle but when I use the Mac camera and in-built microphone, I can see the levels and hear through the headphones.

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  • Andy Fry It sounds like your issue is with the Shuttle then. You need to make sure Wirecast is getting audio from the Shuttle. 

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  • I get video from the Shuttle and I can see the audio channels moving up and down with the sound level - I just cannot hear the output through the headphones.  I also know the sound is getting through from the shuttle because you can hear it if you listen to the livestream cast.

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  • Andy Fry You may have Mix Minus enabled which removes it from monitoring.

     

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  • Hi CraigS - that is the answer - it now works - thanks so much for your help.

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  • Andy Fry You're welcome of course.

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