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Can't see listed virtual cameras when adding new recordings

I'm trying to use virtual cameras on a new recording in ScreenFlow 10. (reincubate camo, obs, others) but i can't see them listed. Audio from reincubate camo is listed

Virtual cams can be used on other applications like meet.google.com or OBS. My guess is that is something related to permissions but ScreenFlow already have permission in camera and screen recording, ScreenFlowHelper also have permission in screenrecording. I already have tried removing the permission, restart, and add the permissions again. Didn't work

I'm Using Monterrey 12.2.1, ScreenFlow 10.0.5  (31888) downloaded via the App Store

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 mths ago
    • Reported - view
    Gonzalo Sánchez said:
    ScreenFlow 10.0.5  (31888) downloaded via the App Store

     Due to Apple's "sandboxing" requirement the Mac App Store version doesn't support virtual cameras. You may confirm this by checking in Quicktime New Movie Recording and seeing if the cameras show up there as it's subject to sandboxing as well given it's an Apple app.

    If you would like to use Reincubate you may want to post back to crossgrade to our web store version. You can test that first by downloading the free trial of 10.0.5 and putting the App Store version in a folder first to make sure it's not overwritten but not in use. Best bet is to then reboot the computer and make sure you run our web store version directly from Applications (don't use an alias link).

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  • Thanks Craigs i download the trial and i can see the virtual cameras, but i didn't understand how to the crossgrade, it's possible to retrieve the license key if i bought it via the App Store? Or there is a way where i can replace some file?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 5 mths ago
      • Reported - view

      Gonzalo Sánchez for the cross grade 

      Go to the "App Store"
      Select the "Purchased" tab and take a screenshot of your ScreenFlow purchase.
      email to  desktop sales and mention that you want to switch because sandboxing impacts the use of virtual cameras which you need.
       

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 5 mths ago
      • Reported - view
    • CraigS Thanks for the help 👍. I'll contact sales.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 5 mths ago
      • Reported - view

      Gonzalo Sánchez I gave the powers that be a heads up on your situation.

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