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Screenflow 10 wont record from camera

Downloaded the new screenflow the other day and first time using it won't record from any camera (webcam nor capture card camera)

 

I have all permissions correct (even screenflow helper). Double checked in 

Screenflow recognizes the camera, image is there in the preview. But nothing gets recorded and the recording from the camera doesn't show up in the editor.

M1 mac mini, latest Big Sur

Tested it on Screenflow 9 and that still works. This is frustrating because the 9-version couldn't render colors correctly when exporting and now the camera doesn't work in v-10....

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  • Hi Tommy Davidovic - sorry about the frustration this has caused you.

    Would you please open the System Preferences, select Security & Privacy, select Privacy, then scroll down to the Camera privacy permissions.

    Does ScreenFlow show up in there? If so, does camera recording work in ScreenFlow after unchecking and re-checking the checkbox? Restarting your machine may also help.

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  • Tried both suggestions but still not working.

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  • Hi Tommy Davidovic : Does the camera preview show up in the ScreenFlow 'New Recording' UI ?  Is the issue that the camera isn't showing up after you end your recording?

    Like 1
    • Simon Clarke 

      yes the UI recognizes and shows my camera. However there’s nothing there when I stop the recording and goes into the editor. 

      Like
    • Tommy Davidovic Thanks for the response.  What camera device do you have?

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    • Simon Clarke 

      A Sony a5100 with a capture card and a Logitech streamcam. 
       

      Same issue with either one.
      When I use Screenflow 9 theres no issue with the cam recording. 

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    • Tommy Davidovic : What model of capture card are you using?

      Like
    • Simon Clarke : I don't see how that is relevant since it doesn't work with my Logitech webcam and all of the 3 different capture cards Ive tried. Plus Mike Schmitz that says the same thing.

      Here's a link to the capture card that I mainly use: https://www.amazon.de/gp/product/B08D3PHT58/ref=ppx_yo_dt_b_asin_title_o01_s01?ie=UTF8&psc=1

      Like
  • Doesn't work for me either. Using Cascable and a DSLR, worked fine with version 9. All permissions active, restarted several times. M1 Mac Mini.

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    • Peter Witham
    • Engineering Manager and Developer
    • PeterWitham
    • 1 yr ago
    • Reported - view

    Hi, I am having the same problem.

    The capture with my EOS M50 worked (and still works) fine with ScreenFlow 9, but I just paid the upgrade to 10 and it does everything described above.

    - It appears in the preview when I'm configuring my recording

    - It does not appear in the timeline or anywhere else after recording.

    The desktop and audio are captured just fine from my screen and USB mic, just the web cam video is missing.

    I am running on an M1 MacMini.

    Thanks.

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Tommy Davidovic said:
    it doesn't work with my Logitech webcam

    Just to confirm this is a Logitech webcam going from USB-A to USB-C which records in SF9 but not in SF10? Directly connected to MacMini and not going through a dock or hub?

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    • CraigS 

      The logitech webcam goes from the cam to USB-C. Don't know what SF9/10 is, but the cam was connected through a hub. Tried it directly into the MacMini and now that works. 

      I also tried an older capture card that I had discarded, that connects straight into the mac. Also worked, however the dimensions of the image recorded wasn't right. Maybe a camera setting.

      Is there a reason for cameras not working when being connected through a hub/dock in Screenflow 10?

      The 4k capture card I have is also connected like this: Mac <--- USB Cable ---> 4k Capture card <--- HDMI Cable ---> Sony a5100

      Any fix for this? Besides getting a different capture card? Would a Thunderbolt 4 hub fix this?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Tommy Davidovic said:
    but the cam was connected through a hub. Tried it directly into the MacMini and now that works. 

     SF9/SF10 ScreenFlow 9 and 10. 
    So going through Hub seems to be the issue.

    Tommy Davidovic said:
    Also worked, however the dimensions of the image recorded wasn't right. Maybe a camera setting.

     Check Camera settings and ScreenFlow 10 capture device record setting as well.

     

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    • CraigS Changing the recording resolution didnt do anything. Tried both automatic (was that from the start) and 1920x1080. Still the same 1024x768.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Tommy Davidovic said:
    Would a Thunderbolt 4 hub fix this?

     I've seen the issue there as well.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view

    Tommy Davidovic
    On your M1 MacMini with ScreenFlow 10 can please list:
    Capture device/camera tested with dock/hub
    What you saw in record (video and setting selected)
    Whether it was recorded

    Capture device/camera tested directly into MacMini (no hub or dock)
    What you saw in record (video and setting selected)
    Whether it was recorded

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    • CraigS 

      With hub:
      Logi Streamcam - recognized everywhere but doesn't show up in the timeline when finishing the recording.

       

      Directly in to MacMini:

      Logi Streamcam - works as normal

      ZasLuke  - recognized everywhere but doesn't show up in the timeline when finishing the recording.

      Y&H HDMI Card (https://www.amazon.de/gp/product/B088FTWLPH/ref=ppx_yo_dt_b_asin_title_o01_s01?ie=UTF8&psc=1)
      - Works as normal but only records in a format something like 1024x768

      Note: The ZasLuke card is like a little box that cant be connected the same way the Y&H card can. The Y&H card has the USB male contact attached to it and can be plugged straight into the Mac, while the ZasLuke has a detachable USB cable that goes from MacMini to ZasLuke.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Tommy Davidovic Thanks for that. 
      Is the hub AC powered or bus powered?
      Is it connected to Thunuderbolt3/USB-C port or USB-A port?

      Can you capture to Quicktime using Movie Recording using ZastLuke?

      Can you capture to Quicktime using Movie Recording using Y&H HDMI card?

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    • CraigS Youre welcome.

      both capture cards are through USB-A (no external power source

      The only thing connected to a hub was the logi webcam connected through USB C port on a Lention hub. The hub is daisy chained with USB C/Thunderbolt to my Samsung ultra wide 34" thunderbolt monitor, that is connected to my MacMini with a thunderbolt cable. So the hub gets power and sends data through that.

      I can capture successfully to Quicktime and Screenflow 9 with ZasLuke, Y&H as well as Logi webcam connected to both hub and straight into MacMini.

      Even though the ZasLuke always was connected straight to the MacMini, I think its the same issue as the hub.


       

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Tommy Davidovic Investigating hub issue FLOW-11167

      Investigating ZasLuke issue FLOW-11168

      Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Mike Schmitz said:
    Doesn't work for me either. Using Cascable

     Can you please link to the capture device in question?
    Please describe in more detail. Can you see the camera video Configure Recording but it doesn't record or are you not seeing the video at all?

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    • CraigS I use a Canon 70D plugged directly into my Mac Mini via USB cable. The app I use to make it a webcam feed is Cascable Pro (https://cascable.se/pro-webcam/). It creates usable video in every application (i.e. Zoom, Skype, etc.) except ScreenFlow 10. In ScreenFlow 10, it recognizes the input and shows a preview (see screenshot) but doesn't record the actual video.

      This is a new problem specifically with ScreenFlow 10 and works as intended in ScreenFlow 9.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Mike Schmitz Thanks for that. Investigating FLOW-11169

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
      • Peter Witham
      • Engineering Manager and Developer
      • PeterWitham
      • 1 yr ago
      • Reported - view

      CraigS I use an app called Cascable Pro Webcam. It worked with ScreenFlow 9. As mentioned, I do see the preview just fine in the configure recording screen.

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