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Screenflow 10 wont record from camera

Downloaded the new screenflow the other day and first time using it won't record from any camera (webcam nor capture card camera)

 

I have all permissions correct (even screenflow helper). Double checked in 

Screenflow recognizes the camera, image is there in the preview. But nothing gets recorded and the recording from the camera doesn't show up in the editor.

M1 mac mini, latest Big Sur

Tested it on Screenflow 9 and that still works. This is frustrating because the 9-version couldn't render colors correctly when exporting and now the camera doesn't work in v-10....

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Peter Witham Thanks for clarifying.

      Is there a reason why you use that over Canon's own webcam driver?

      Developers looking at the value of testing and troubleshooting it as we work on the fix.

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    • CraigS last I looked, Canon's webcam software couldn't even be installed on an M1 Mac.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view
      Mike Schmitz said:
      last I looked, Canon's webcam software couldn't even be installed on an M1 Mac.

       Serious drawback of course. We're looking at testing Cascable now.

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      • Peter Witham
      • Engineering Manager and Developer
      • PeterWitham
      • 1 yr ago
      • Reported - view

      CraigS Odd, I do have it installed and it doesn't seem to be complaining.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Peter Witham said:
    I do have it installed and it doesn't seem to be complaining.

     I would assume it would run in Rosetta if it weren't directly Apple Silicon native or Universal yet.

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      • Peter Witham
      • Engineering Manager and Developer
      • PeterWitham
      • 1 yr ago
      • Reported - view

      CraigS That makes sense, probably Rosetta 2

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
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    Mike Schmitz Peter Witham Tommy Davidovic please check forum private message and respond there.

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  • Hello i have the same problem M1 mac mini, latest Big Sur, with Sony ZV1. Works on 9 but not 10, is there someone working on it since 10 days ??? I remember you that we paid for this update ... 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Raphael TORDOIR We're working on the fix. It takes a few days to change the code, and test all the various sources to confirm. If there's an issue with a source then we have to go through another round. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Raphael TORDOIR See forum private message.

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  • Hi everyone

     

    Same problem here on iMac + cam logitech pro stream C922
    Can't record any video with it. The video is very slow. It was working fine on screen flow 9. CraigS  When will we be aware of a fix about that ? 

    Thanks! 

    Like
  • I'm having a similar issue. Fuji X-T2 into generic USB video adaptor. Used for years on SF9 and earlier, but only giving me 1024X768 output even with the settings on 1920X1080 to match the camera output. Intel iMac, Catalina via USB3 hub. As with the others, this has worked perfectly for a long time and is broken with SF10. I may have to go back to SF9 until this is fixed as the camera quality makes SF10 unusable and I couldn't recommend it in it's current form. 

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    • Sean McCormack We believe there is a fix for this. I would contact Support. You can reach them at desktopsupport@telestream.net

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Sean McCormack We should have this fixed in an upcoming release.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view

    ScreenFlow 10.0.3 has just been released. Please install reboot and test.

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      • Peter Witham
      • Engineering Manager and Developer
      • PeterWitham
      • 1 yr ago
      • Reported - view

      CraigS Working great for me, thanks for all the hard work to resolve this. I really appreciate it.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Peter Witham Thank you for the confirmation. 👍

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  • Hey! 10.0.3 here, but still doesn't work via a USB hub. Works great when the HD Pro Webcam C920 is connected directly to my MacBook. ScreenFlow 9 still has no problems. 

    • And hey, it does not work with my TP-LINK UH700 hub, but it works well with my TP-LINK UE330 USB 3.0 hub. So the problem is not only the USB hub. It works with some hubs, but not with all. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Markus Aalto Yes some hubs seem to be a problem. That would be a Mac or hub related issue.

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    • C Hunter
    • C_Hunter
    • 1 yr ago
    • Reported - view

    Same issue here. Canon GL-2 connected to Thunderbolt 3 dock. Connected to MacBookPro14,3. All works fine in SF 9.0.3. In SF 10.0.3, can't "Enable Camera", camera setting does not show up in System Prefs > Security & Privacy > Privacy > Camera.  10.0.3 setting does show up for "Screen Recording" in system prefs, but took about 8 separate tries to get it to finally display there. This renders 10.0.3 upgrade unusable for me.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    C Hunter said:
    setting does not show up in System Prefs > Security & Privacy > Privacy > Camera.

    in 10.0.3 please use ScreenFlow Permissions screen and it will take you to the settings is Security & Privacy.
     

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    • C Hunter
    • C_Hunter
    • 1 yr ago
    • Reported - view

    CraigS

    To clarify...

    1. I was finally able to get the "Enable Camera" option to take.

    2. In System Prefs >....Privacy > Camera. SF 10.0.3 does not show up. SF 9.0.3 does.

    3. in System Prefs >....Privacy > Screen Recording > both apps show up there.

    4. In SF 9.0.3, I can select my external camera, not so in SF 10.0.3

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