USB camera recording issues

mark owen The fix is coming very soon.

CraigS I am getting these results after my paid upgrade, regardless of what settings I choose. Frustrating. Using EsthePro 1080p web camera on MacBook Pro 16 inch-2019, 2.6 GHz 6-Core Intel Core i7, 16 GB 2667 MHz DDR4, BigSur 11.4

Blaine Hoffmann 
Do you have another webcam you can test with to compare?
How is the camera connected and which Mac Model and macOS?

CraigS the built-in camera works fine, except that it is only 720, and looks terrible by itself, which is why I have been using the external 1080p with no problems until upgrading this morning.

Camera has always been connected via Apple USB dongle to USB-c.

CraigS Using EsthePro 1080p web camera on MacBook Pro 16 inch-2019, 2.6 GHz 6-Core Intel Core i7, 16 GB 2667 MHz DDR4, BigSur 11.4

mark owen See forum private message.

CraigS the beta fixes it for me - MANY THANKS!

mark owen Thanks for confirming.

CraigS Do you mean playing in QuickTime?

CraigS I have not used QuickTime to record before, but it seems to just default to built-in webcam, which is not an issue with Screenflow.

Blaine Hoffmann said:
 Do you mean playing in QuickTime?

 Recording the webcam in Quicktime. You can choose external cameras and webcams.

Blaine Hoffmann And in ScreenFlow 10.0.2 what frame size are you seeing after the recording?

Using a Logitech C920 I have no issue with the frame rate but the frame size is 1024x576 although it should be 1920x1080

 

CraigS Where would I check this? I set it to record in 1920 x 1080, but it always inserts smaller when adding to the timeline. Color is washed out and framerate off.

CraigS 

Blaine Hoffmann That's it. Thanks for confirming. We're testing a fix for this. 

CraigS WooHoo! Fixes color, frame rate as well? In theory that is, LOL.

Blaine Hoffmann Just testing so far. Hope to have it ready soon.

Blaine Hoffmann Mat Milbury Please check and respond to forum private message.

CraigS test 9 confirmed working

Blaine Hoffmann 👍

Fabio Ambrosi Given the feedback we're getting from testers it should be soon.

Fabio Ambrosi See forum private message.

René Fürst See forum private message.

Mel Hopper Koppelman maybe not the same issue as it was fixed in 10.0.3 and no reports on this thread until yours.

Mel Hopper Koppelman said:
The metadata says the resolution is 1600x1200. But the settings when I'm recording are for 1080 and it doesn't look distorted when I look at a preview of the USB video before recording.

We're going to need details and screenshots such that we can reproduce the issue.
Camera and settings, capture device, Configure Recording setting, Metadata showing the size. It's possible there's an issue with the capture device.

CraigS Thanks, the reason why it seemed like a similar issue is because the problem only started a week ago and I didn't change my hardware. It's also not happening when I use eCamm, which is my current work around. But I do have some videos that I already recorded that before I saw the problem and I want to know if I can salvage them by adjusting the settings. 

I'm using an iPhone Xs as a USB capture device and a cheapy capture card off of Amazon. I'll send screen shots of the configure recording settings tomorrow. Thanks!

CraigS Thanks, I think I did only update to the latest version recently. I usually wait a little bit so bugs can get worked out. 

I am going through a Hub. But again, that part of the set up hasn't changed.

Thanks!

Mel Hopper Koppelman  Please do test without the hub.
What macOS?
What Mac model including CPU type?
What are the specs of your USB capture device (can you link to it on Amazon for example)?

Mel Hopper Koppelman Matthew Donnachie 
iPhone 12Pro iOS 15.4.1 Lighting to USB into USB hub and it shows as 1170x2532 on iMac Pro ScreenFlow 10.0.5 macOS 11.6.5. Since the iPhone doesn't have HDMI out I'm not sure what the purpose is for an HDMI to USB video capture device. 

CraigS Thanks, I'll do the test and send through the results tomorrow.

MacOS: 12.3.1

Model: MacBook Pro with M1

USB capture card: https://www.amazon.com/gp/product/B088HBRM7T/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

"Since the iPhone doesn't have HDMI out I'm not sure what the purpose is for an HDMI to USB video capture device." It allows me to send a clean feed from FILMICpro to my computer

CraigS I am using an iPhone to HDMI adapter: https://www.amazon.com/Apple-Lightning-Digital-AV-Adapter/dp/B009WHV3BM/ref=sr_1_3?keywords=iphone+to+hdmi&qid=1651745811&sr=8-3

"Wouldn't it make more sense to try something like Camo Studio which will give you a clean feed out of the iPhone camera?"

I'm not sure if this would make more sense. My current set up worked perfectly until a couple of weeks ago and still works on Ecamm Live. FILMICpro gives me a lot of control over the settings. 

CraigS Ok, new set up, completely different problem.

I downloaded Camo (which is really cool, thank you!) and did away with 4 pieces of hardware. My phone is connected to my MacBook Pro (I still need to use a hub to connect my microphone).

All looked good but in editing, the video recording from Camo seems to be *faster* than the audio. I did a clap at the beginning to sync audio to video. But the video is racing ahead.

Since I've only been using Camo for about 20 minutes, I'm a bit at a loss as to where to begin troubleshooting. I'm not sure if I should be contacting them or Screenflow for help here.

Thanks!

Mel Hopper Koppelman I have put in a support request to Camo as well. 

Mel Hopper Koppelman Camo works well through hubs in my testing. Though it does give you a warning if you're using one. One thing to check is to see if any sync difference is sample rate-related. Make sure the audio is 48kHz.

 

CraigS Thanks, CraigS. What app is that screenshot of? 

I had it set up so that I wasn't using Camo for audio, the audio was coming from my USB mic. 

While I sort out how to set this up for future recording, is there anything I can do to be able to use my current recordings? Is there a way to slow down the video so that it'll sync up to the audio in Screenflow?

Thank you!

CraigS Ok, I'll test it with and without the adapter.

"I'd avoid the dock (as it can impact resolution) and use a direct USB-A to USB-C adaptor" - how shall I plug in my microphone? I'm also using an iPad as a drawing device directly connected to my laptop. 

Not using a dock potentially solves one problem but also seems to create a number of others . . .

CraigS That's fine, but 2 weeks ago I was happy with the video quality and had a set up that allowed me to also capture my high quality microphone and iPad writing. So I need to balance these needs with optimizing video quality.

My current video quality issue is not caused by having a dock, since it's not a problem in ecamm. Thanks!

CraigS I updated Screenflow to the latest version

Mel Hopper Koppelman 

We're trying to verify some information.

• Please include a screenshot of ScreenFlow Configure Recording Frame Size Options
• Please explain if "quality" is just the Aspect Ratio or something else.
• Please verify your previous version of ScreenFlow where this worked correctly (and as noted above we may have you check and confirm with that version)

Investigation FLOW-11497

CraigS Thanks, CraigS. The Camo support reckons that the issue was the video framerate setting of the recording. But when I choose the Camo video from my iPhone in Screenflow, I don't see an option to choose the framerate, just the resolutions.

Do you set the recording framerate within Camo or within Screenflow?

The audio is drifting - can I change the speed of the video or only the audio in post-production? Compared to my previous recordings, it seems like the video is fast rather than the audio being slow, if that makes sense. 

Thank you!

Mel Hopper Koppelman Frame rate in Camo. Frame Rate setting may be in the phone settings itself and not Camo interface.
 
Timeline Frame Rate in ScreenFlow set before recording.
 
Detach Audio in ScreenFlow to shift sync if offset or adjust speed if drifting. I would adjust the video since it's likely not locked to a frame rate. This is not uncommon with iPhones. If the Cam video is in alignment with other video then speed change the audio.
 

Mel Hopper Koppelman BTW I've done short tests with Camo video and audio and ScreenFlow 10.0.5 in my system and it stays in sync but I'm not sure how long your recordings are. Drift will increase over time.

CraigS Thank you so much for this info. Camo support said that it only does 30 fps.

I'll have a go with my set up this afternoon and see if I can salvage my previous recordings and get it to record audio and video at the same speed. Thank you!

Mel Hopper Koppelman If you're getting sync drift, applying a slight speed change to the audio or video can fix the issue.

Mel Hopper Koppelman 
Developers are curious if your iPhone to HDMI capture device worked as you expected if recording in Quicktime X? Looking to see if it's an Apple code-related issue that we might be replicating with the capture/recording.

CraigS Thank you for this! So following up on my Camo set up, I ensured that all of the settings were as you said and I have the same problem - the video is much faster than the audio. I wasn't able to salvage the videos I already recorded, too time consuming and poor result.

- Camo: 30 fps (automatic)

- iPhone recording settings: 30 fps

- Audio: 48,000 Hz

- Screenflow timeline: 30 fps

Anything else I should try? I could switch back to FilmicPro and continue to troubleshoot the video aspect ratio problem. . . 

Mel Hopper Koppelman 

This is with your FilmicPro workflow.

Developers are curious if your iPhone to HDMI capture device worked as you expected if recording in Quicktime X? Looking to see if it's an Apple code-related issue that we might be replicating with the capture/recording.

CraigS Thanks. I can confirm 

CraigS said:
Developers are curious if your iPhone to HDMI capture device worked as you expected if recording in Quicktime X?

 Yes, it works as expected. No ratio distortion in Quicktime (or in Ecamm). But the problem remains in Screenflow. Thanks!