1

USB camera recording issues

Screenflow 10 records mac's built-in camera properly.

However, when I plug in my SONY alpha 5100 through an usb capture card, it takes the 16:9 video and stretches it to 4:3. It's annoying. Screenflow 9 recorded that same camera on the same computer properly.

Interestingly, when setting up the recording and rendering the preview of the camera image, it's shown in 16:9 ratio. But in the recording monitor and the recording itself, it's stretched to 4:3.

Best,
Mat

71replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Mat Milbury said:
    However, when I plug in my SONY alpha 5100 through an usb capture card, it takes the 16:9 video and stretches it to 4:3. It's annoying.

     Which capture card?
    What camera output settings and what settings in ScreenFlow Configure Recording?

    Mat Milbury said:
    it takes the 16:9 video and stretches it to 4:3. 

    Can you provide a visual example?

    Which Mac Model and macOS?

    What is the behavior in Quicktime Movie recording?

     

    Have you updated to ScreenFlow 10.0.2 and checked again?

    Like
  • It's a no name capture card from amazon https://www.amazon.com/Capture-Streaming-Teaching-Conference-Broadcasting/dp/B095JL29VS/ref=sr_1_6?dchild=1&keywords=capture+card&qid=1624979808&sr=8-6

     

    It's MacBook Pro 16-inch 2019, Intel i9, 64GB RAM, AMD Radeon Pro 5600M 8GB with macOS Big Sur

     

    I'm running the latest ScreenFlow version as of time of writing - 10.0.2

     

    Quicktime Movie records properly.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Mat Milbury 

      What macOS version of BigSur?

      See this button
       
      What Options do you have there or is selected?
       

      Like
  • BigSur 11.2.3

     

    tried both 'Automatic' and '1280x720' - neither fixed the problem.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Mat Milbury I have the same capture device.
      When you capture it in ScreenFlow 10 what do you see here?
       
      To get there after capture.
       

      Tested on
      M1 MBP macOS 11.4
      ScreenFlow 10
      Sony PXW-Z90v set to 1920x1080.
      Shows as 1024x728

      ScreenFlow 9 is 1920x1080
      Quicktime Movie recording is 1920x1080

      Looks like ScreenFlow 10 may be squishing the image.
      Please check Metadata in ScreenFlow 10 as shown above to confirm
       

      Started Investigation FLOW-11174

      Like
  • ScreenFlow 10 with recording resolution set to 'Automatic':

     

     

    While in ScreenFlow 9 the resulting recording is 1920x1080 and so does Quicktime Movie.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Mat Milbury Thanks for confirming.

      Like
  • I have exactly the same issue as Matt, Panasonic GX8 into no name capture card (not same one as Matt) running Catalina. It was /is fine on Screenflow 9.0.7 
    very disappointed having paid for upgrade this morning. Hope there is a fix soon

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • 1
      • Reported - view

      mark owen The fix is coming very soon.

      Like 1
      • Blaine Hoffmann
      • The SafetyPro Podcast
      • Blaine_Hoffmann
      • 10 mths ago
      • Reported - view

      CraigS I am getting these results after my paid upgrade, regardless of what settings I choose. Frustrating. Using EsthePro 1080p web camera on MacBook Pro 16 inch-2019, 2.6 GHz 6-Core Intel Core i7, 16 GB 2667 MHz DDR4, BigSur 11.4

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Blaine Hoffmann 
      Do you have another webcam you can test with to compare?
      How is the camera connected and which Mac Model and macOS?

      Like
      • Blaine Hoffmann
      • The SafetyPro Podcast
      • Blaine_Hoffmann
      • 10 mths ago
      • Reported - view

      CraigS the built-in camera works fine, except that it is only 720, and looks terrible by itself, which is why I have been using the external 1080p with no problems until upgrading this morning.

      Camera has always been connected via Apple USB dongle to USB-c.

      Like
      • Blaine Hoffmann
      • The SafetyPro Podcast
      • Blaine_Hoffmann
      • 10 mths ago
      • Reported - view

      CraigS Using EsthePro 1080p web camera on MacBook Pro 16 inch-2019, 2.6 GHz 6-Core Intel Core i7, 16 GB 2667 MHz DDR4, BigSur 11.4

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      mark owen See forum private message.

      Like
      • mark owen
      • mark_owen
      • 10 mths ago
      • Reported - view

      CraigS the beta fixes it for me - MANY THANKS!

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      mark owen Thanks for confirming.

      Like
  • Blaine Hoffmann said:
    EsthePro 1080p web camer

     

    Blaine Hoffmann said:
    connected via Apple USB dongle to USB-c.

     How does it look in Quicktime Movie Recording?

    Like
      • Blaine Hoffmann
      • The SafetyPro Podcast
      • Blaine_Hoffmann
      • 10 mths ago
      • Reported - view

      CraigS Do you mean playing in QuickTime?

      Like
      • Blaine Hoffmann
      • The SafetyPro Podcast
      • Blaine_Hoffmann
      • 10 mths ago
      • Reported - view

      CraigS I have not used QuickTime to record before, but it seems to just default to built-in webcam, which is not an issue with Screenflow.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view
      Blaine Hoffmann said:
       Do you mean playing in QuickTime?

       Recording the webcam in Quicktime. You can choose external cameras and webcams.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Blaine Hoffmann And in ScreenFlow 10.0.2 what frame size are you seeing after the recording?

      Using a Logitech C920 I have no issue with the frame rate but the frame size is 1024x576 although it should be 1920x1080

       

      Like
      • Blaine Hoffmann
      • The SafetyPro Podcast
      • Blaine_Hoffmann
      • 10 mths ago
      • Reported - view

      CraigS Where would I check this? I set it to record in 1920 x 1080, but it always inserts smaller when adding to the timeline. Color is washed out and framerate off.

      Like
      • Blaine Hoffmann
      • The SafetyPro Podcast
      • Blaine_Hoffmann
      • 10 mths ago
      • Reported - view

      CraigS 

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • 1
      • Reported - view

      Blaine Hoffmann That's it. Thanks for confirming. We're testing a fix for this. 

      Like 1
      • Blaine Hoffmann
      • The SafetyPro Podcast
      • Blaine_Hoffmann
      • 10 mths ago
      • Reported - view

      CraigS WooHoo! Fixes color, frame rate as well? In theory that is, LOL.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • 1
      • Reported - view

      Blaine Hoffmann Just testing so far. Hope to have it ready soon.

      Like 1
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • 2
      • Reported - view

      Blaine Hoffmann Mat Milbury Please check and respond to forum private message.

      Like 2
      • Blaine Hoffmann
      • The SafetyPro Podcast
      • Blaine_Hoffmann
      • 10 mths ago
      • Reported - view

      CraigS test 9 confirmed working

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Blaine Hoffmann 👍

      Like
  • Having the same problem here. Using a camera with a HDMI to USB Capture Card (from Sandberg). I can confirm it is a problem with Screenflow 10 (or 10.0.2). Had to record a video today and luckily I had the option to record it with an older version of Screenflow with which it worked just fine. Have tried different video sizes and discarding and choosing the camera again but nothing seems to get it working.

    Hope it's gonna get fixed soon :)

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • 1
      • Reported - view

      Fabio Ambrosi Given the feedback we're getting from testers it should be soon.

      Like 1
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      Fabio Ambrosi See forum private message.

      Like
  • Here also same problem with the BlackMagic Atem Mini.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 10 mths ago
      • Reported - view

      René Fürst See forum private message.

      Like
  • ScreenFlow 10.0.3 has just been released. Please install reboot and test.

    Like
  • Hi there! I'm having the same exact problem. I'm currently using Screenflow 10.0.5.

    The metadata says the resolution is 1600x1200. But the settings when I'm recording are for 1080 and it doesn't look distorted when I look at a preview of the USB video before recording.

    I'm wondering both how to fix the problem before recording and also wondering if anything can be done about the videos I've already recorded. Thanks!

    Best wishes,

    Mel

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 wk ago
      • Reported - view

      Mel Hopper Koppelman maybe not the same issue as it was fixed in 10.0.3 and no reports on this thread until yours.

      Mel Hopper Koppelman said:
      The metadata says the resolution is 1600x1200. But the settings when I'm recording are for 1080 and it doesn't look distorted when I look at a preview of the USB video before recording.

      We're going to need details and screenshots such that we can reproduce the issue.
      Camera and settings, capture device, Configure Recording setting, Metadata showing the size. It's possible there's an issue with the capture device.

      Like
    • CraigS Thanks, the reason why it seemed like a similar issue is because the problem only started a week ago and I didn't change my hardware. It's also not happening when I use eCamm, which is my current work around. But I do have some videos that I already recorded that before I saw the problem and I want to know if I can salvage them by adjusting the settings. 

      I'm using an iPhone Xs as a USB capture device and a cheapy capture card off of Amazon. I'll send screen shots of the configure recording settings tomorrow. Thanks!

      Like
  • Mel Hopper Koppelman said:
    the problem only started a week ago and I didn't change my hardware.

     What changed? 
    ScreenFlow 10.0.5 was released two months ago.

    Mel Hopper Koppelman said:
    I'm using an iPhone Xs as a USB capture device and a cheapy capture card off of Amazon.

     I have one of those $10-$15 ones to test with. The hardware in those may get updated periodically though. I can test with an iPhone 12. If you're going through a USB Dock or Hub that may impact the results.

    Like
    • CraigS Thanks, I think I did only update to the latest version recently. I usually wait a little bit so bugs can get worked out. 

      I am going through a Hub. But again, that part of the set up hasn't changed.

      Thanks!

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 wk ago
      • Reported - view

      Mel Hopper Koppelman  Please do test without the hub.
      What macOS?
      What Mac model including CPU type?
      What are the specs of your USB capture device (can you link to it on Amazon for example)?

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 wk ago
      • Reported - view

      Mel Hopper Koppelman Matthew Donnachie 
      iPhone 12Pro iOS 15.4.1 Lighting to USB into USB hub and it shows as 1170x2532 on iMac Pro ScreenFlow 10.0.5 macOS 11.6.5. Since the iPhone doesn't have HDMI out I'm not sure what the purpose is for an HDMI to USB video capture device. 

      Like
    • CraigS Thanks, I'll do the test and send through the results tomorrow.

      MacOS: 12.3.1

      Model: MacBook Pro with M1

      USB capture card: https://www.amazon.com/gp/product/B088HBRM7T/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

      "Since the iPhone doesn't have HDMI out I'm not sure what the purpose is for an HDMI to USB video capture device." It allows me to send a clean feed from FILMICpro to my computer

      Like
  • Mel Hopper Koppelman said:
    HDMI to USB video capture device." It allows me to send a clean feed from FILMICpro to my computer

    Since the phone doesn't have HDMI out I'm not sure how that helps.

    Wouldn't it make more sense to try something like Camo Studio which will give you a clean feed out of the iPhone camera?
     

    Like
    • CraigS I am using an iPhone to HDMI adapter: https://www.amazon.com/Apple-Lightning-Digital-AV-Adapter/dp/B009WHV3BM/ref=sr_1_3?keywords=iphone+to+hdmi&qid=1651745811&sr=8-3

      "Wouldn't it make more sense to try something like Camo Studio which will give you a clean feed out of the iPhone camera?"

      I'm not sure if this would make more sense. My current set up worked perfectly until a couple of weeks ago and still works on Ecamm Live. FILMICpro gives me a lot of control over the settings. 

      Like
    • CraigS Ok, new set up, completely different problem.

      I downloaded Camo (which is really cool, thank you!) and did away with 4 pieces of hardware. My phone is connected to my MacBook Pro (I still need to use a hub to connect my microphone).

      All looked good but in editing, the video recording from Camo seems to be *faster* than the audio. I did a clap at the beginning to sync audio to video. But the video is racing ahead.

      Since I've only been using Camo for about 20 minutes, I'm a bit at a loss as to where to begin troubleshooting. I'm not sure if I should be contacting them or Screenflow for help here.

      Thanks!

      Like
    • Mel Hopper Koppelman I have put in a support request to Camo as well. 

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 13 days ago
      • Reported - view

      Mel Hopper Koppelman Camo works well through hubs in my testing. Though it does give you a warning if you're using one. One thing to check is to see if any sync difference is sample rate-related. Make sure the audio is 48kHz.

       

      Like
    • CraigS Thanks, CraigS. What app is that screenshot of? 

      I had it set up so that I wasn't using Camo for audio, the audio was coming from my USB mic. 

      While I sort out how to set this up for future recording, is there anything I can do to be able to use my current recordings? Is there a way to slow down the video so that it'll sync up to the audio in Screenflow?

      Thank you!

      Like
  • Mel Hopper Koppelman said:
    I am using an iPhone to HDMI adapter:

     My hunch is that's your issue. I'm not sure that will work as you intend it with current macOS on M1 hardware. It's not something we'd test.

    You should test phone lighting to USB into Mac.
    I have the exact same HDMI to USB adaptor as you and can confirm that would work too. I'd avoid the dock (as it can impact resolution) and use a direct USB-A to USB-C adaptor.

     

    Mel Hopper Koppelman said:
    My current set up worked perfectly until a couple of weeks ago and still works on Ecamm Live.

    It may work with our Wirecast as well which is the equivalent of ECAMM Live.
    ScreenFlow is a different type of program. You'd have to test in Quicktime.

    Like
    • CraigS Ok, I'll test it with and without the adapter.

      "I'd avoid the dock (as it can impact resolution) and use a direct USB-A to USB-C adaptor" - how shall I plug in my microphone? I'm also using an iPad as a drawing device directly connected to my laptop. 

      Not using a dock potentially solves one problem but also seems to create a number of others . . .

      Like
  • Mel Hopper Koppelman said:
    Not using a dock potentially solves one problem but also seems to create a number of others . . .

    My own tests show that docks can impact video capture. That's not a ScreenFlow issue. It's related to docs and hubs going to Thunderbolt on M1 Macs.

    Like
    • CraigS That's fine, but 2 weeks ago I was happy with the video quality and had a set up that allowed me to also capture my high quality microphone and iPad writing. So I need to balance these needs with optimizing video quality.

      My current video quality issue is not caused by having a dock, since it's not a problem in ecamm. Thanks!

      Like
    • CraigS I updated Screenflow to the latest version

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 wk ago
      • Reported - view

      Mel Hopper Koppelman 

      We're trying to verify some information.

      • Please include a screenshot of ScreenFlow Configure Recording Frame Size Options
      • Please explain if "quality" is just the Aspect Ratio or something else.
      • Please verify your previous version of ScreenFlow where this worked correctly (and as noted above we may have you check and confirm with that version)


      Investigation FLOW-11497

      Like
  • Mel Hopper Koppelman said:
    I updated Screenflow to the latest version

     Can you downgrade to the previous version you had and confirmed it worked? That could escalate a fix. If you need access to a specific version I can help provide that.

    Like
  • Mel Hopper Koppelman said:
    The metadata says the resolution is 1600x1200.

     Developers may want to know what your frame size options are in ScreenFlow Configure Recording for the source. I'd try this with and without the dock to see if the dock because that will show whether the dock is the factor.

    Can you describe the "quality" issue or is it just the frame size at issue?
    You state it works in ECAMM but the developers would need a technical description to know what you'd expect. 

    It's not clear if it's just the frame size options or some other "quality" issue involved.

    Like
  • Mel Hopper Koppelman said:
    What app is that screenshot of? 

     Apple's Audio Midi Setup. In Applications / Utilities.
    Definitely check USB input in the same app

    Mel Hopper Koppelman said:
    Is there a way to slow down the video so that it'll sync up to the audio in Screenflow?

    If the audio is drifting do a speed change. If the audio is offset then detach audio (if it's part of the clip) and shift it back in sync.

    Like
    • CraigS Thanks, CraigS. The Camo support reckons that the issue was the video framerate setting of the recording. But when I choose the Camo video from my iPhone in Screenflow, I don't see an option to choose the framerate, just the resolutions.

      Do you set the recording framerate within Camo or within Screenflow?

      The audio is drifting - can I change the speed of the video or only the audio in post-production? Compared to my previous recordings, it seems like the video is fast rather than the audio being slow, if that makes sense. 

      Thank you!

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 9 days ago
      • Reported - view

      Mel Hopper Koppelman Frame rate in Camo. Frame Rate setting may be in the phone settings itself and not Camo interface.
       
      Timeline Frame Rate in ScreenFlow set before recording.
       
      Detach Audio in ScreenFlow to shift sync if offset or adjust speed if drifting. I would adjust the video since it's likely not locked to a frame rate. This is not uncommon with iPhones. If the Cam video is in alignment with other video then speed change the audio.
       

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 9 days ago
      • Reported - view

      Mel Hopper Koppelman BTW I've done short tests with Camo video and audio and ScreenFlow 10.0.5 in my system and it stays in sync but I'm not sure how long your recordings are. Drift will increase over time.

      Like
    • CraigS Thank you so much for this info. Camo support said that it only does 30 fps.

      I'll have a go with my set up this afternoon and see if I can salvage my previous recordings and get it to record audio and video at the same speed. Thank you!

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 8 days ago
      • Reported - view

      Mel Hopper Koppelman If you're getting sync drift, applying a slight speed change to the audio or video can fix the issue.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 7 days ago
      • Reported - view

      Mel Hopper Koppelman 
      Developers are curious if your iPhone to HDMI capture device worked as you expected if recording in Quicktime X? Looking to see if it's an Apple code-related issue that we might be replicating with the capture/recording.

      Like
    • CraigS Thank you for this! So following up on my Camo set up, I ensured that all of the settings were as you said and I have the same problem - the video is much faster than the audio. I wasn't able to salvage the videos I already recorded, too time consuming and poor result.

      - Camo: 30 fps (automatic)

      - iPhone recording settings: 30 fps

      - Audio: 48,000 Hz

      - Screenflow timeline: 30 fps

      Anything else I should try? I could switch back to FilmicPro and continue to troubleshoot the video aspect ratio problem. . . 

      Like
    • CraigS Thanks. I can confirm 

      CraigS said:
      Developers are curious if your iPhone to HDMI capture device worked as you expected if recording in Quicktime X?

       Yes, it works as expected. No ratio distortion in Quicktime (or in Ecamm). But the problem remains in Screenflow. Thanks!

      Like
  • Mel Hopper Koppelman said:
    Anything else I should try? I could switch back to FilmicPro and continue to troubleshoot the video aspect ratio problem. . . 

     As per above, developers would like to know how Quicktime X behaves with this workflow.

    Like
  • Mel Hopper Koppelman said:
    - Camo: 30 fps (automatic)
    - iPhone recording settings: 30 fps
    - Audio: 48,000 Hz
    - Screenflow timeline: 30 fps

     In my tests, I'm not seeing sync drift (recording for about 1 minute). 
    I'm using a newer iPhone 12 Pro but I'm not sure if that would make a difference.

    Like
  • Mel Hopper Koppelman said:
     Yes, it works as expected. No ratio distortion in Quicktime (

     Thanks for that important info.

    Like
Like1 Follow
  • 1 Likes
  • 3 days agoLast active
  • 71Replies
  • 124Views
  • 8 Following