Guests missing from my feed, but others can see them
Have an interesting problem on 14.1.0
I was in the middle of a Rendezvous recording session with 4 guests. After about 30 minutes, all of a sudden, one of the guests disappeared from my feed and all associated shots just showed a black screen and I had no audio.
BUT the other guests that were on could still see and hear that person. I had then reconnect and the same thing occurred.
Luckily this was prep for a live show for tomorrow, but I cant have this happening during the show.
Guest was connected on their computer via WiFi from home using Chrome. Guest is super VIP CEO (bosses, bosses, bosses, boss) and I'll really not be able to ask more questions on their setup.
Any suggestions?
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Keep in mind 14.1 is a beta and should not be used for mission-critical work.
Martin McIntosh said:
one of the guests disappeared from my feed and all associated shots just showed a black screen and I had no audio.If you're willing to test I can explain how to turn on Rendezvous logging to gather the details. You should test with someone in a non-mission-critical situation who understands this is for testing purposes.
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I had upgraded to the Beta based upon your suggestion on a different issue that I was having. Is it possible to downgrade?
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Martin McIntosh Sure. Here's the link
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CraigS said:
If you're willing to test I can explain how to turn on Rendezvous logging to gather the details. You should test with someone in a non-mission-critical situation who understands this is for testing purposes.Hi Craig,
sometime we also lost some guest in rendezvous... can you explain me how to turn on the logging?
thank you so much
lutz
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Lutz Conneus said:
an you explain me how to turn on the logging?Sure. Hold Shift key when opening Wirecast Preferences and go to the now visible Debug button and enable logging.
Logging uses significant resources so please only enable to do a test and don't forget to disable when done.
Then go to Wirecast Preferences Help and Send Support Information, Create a Ticket, fill out the rest of the information mentioning you have a Rendezvous log, and select Send Report on the lower right.
Post your Support Ticket number here after you receive it.
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Thank you so much...
happy holidays
lutz
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Lutz Conneus You're welcome of course.
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