15.0.3 will not play .mp4 video from stock media downloads
just updated from 15.0.0 to 15.0.3. When I add a stock media .mp4 file from the in-program downloader I get a message that says "Wirecast was unable to open the media. It is not a type that Wirecast can import."
When I use 15.0.0 I do not get this error message.
What's the fix?
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Which media file and what OS so we can test?
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CraigS Mac Big Sur 11.6.8 and it happens on any video file I try downloading from the stock media site
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Post Up It sounds like you have a problem with your system if it's any file. We'd be flooded with reports if this were the issue.
Wirecast 15.0.3 on 11.6.8.
Works as expected. -
Post Up So there's nothing about updating 15.0. to 15.0.3 that would cause this.
I'd suggest creating a New User Admin account and testing in the new account as you may have a user account issue.
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No issue with Wirecast 15.0.3 on macOS 11.6.8 playing back stock media.
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Ok I made a new admin account and you are correct that 15.0.3 works as expected. Can you give me some suggestions as to how to fix this on the correct user account? I used appcleaner and removed 15.0.3 including prefs and library docs, then re-installed but I'm getting the same error. Same error occurs whether I'm using an existing wirecast doc or a new, empty doc.
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continued: updated OS to 12.5.1, same error message
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UPDATE: changed my stock media download folder from it's old place (external drive) back to the ~/documents folder and it works. Changed back to the external HD and error message returns. Perhaps this is a permissions issue with the external drive?
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Post Up said:
Perhaps this is a permissions issue with the external drive?That's quite possible. Perhaps check that Wirecast has Security & Privacy permissions for both Full Disk Access and Files and Folders.