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Audio Level Problem.

I'm facing a problem at my audio settings while streaming into Youtube. the Audio level mixer in wirecast software is always lock at low level and can't get it up raised.

noted that the sound level at my Blackmagic hyperdeck recorder is working properly without any issue.

any one could help me fixing that issue, knowing that I don't want to use any sound effects like loudness and dynamics that came with the software itself,  please?

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