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color shift for rendezvous callers

Hi everyone. 

Has anyone else experienced this?

Every so often a rendezvous call will suddenly shift the colors. Image is attached. This only happens in rendezvous. the picture comes into wirecast just fine. but it is really distracting and unprofessional looking to the callers. Sometimes we can fix this by toggling the return to a webcam and then back to the show return but not always. We are on the most recent version of pro on a windows 10 machine.

Any thoughts or suggestions?

J

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  • Please confirm it's Wirecast 14.0 and not 13.1.3. People often miss updates thinking and mistakenly think they are on the most recent version.

    It might be dependent on the source. When it happens please note the specific model of the guest's webcam and the specific version of the browser and OS. Have them try with a different browser (generally Chrome or FireFox).

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  • thanks for your response. Yes it is v 14. it has happened several times with different people connecting.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 8 days ago
      • Reported - view

      Jamie Crausman We'd need details to see if there's a common element. We've had no other reports of this at this time so we'd need to find a correlate. Even the info from one user would give us a starting point. 

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