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Markers are only accurate when timeline is 30fps

I create (and watch) online training courses and most are over Zoom, which runs at 25fps. I make handwritten notes during the class to remind me at what time a new topic starts (say at 35:00 in).

I then import the Zoom recording into Screenflow and create a list of markers so when I'm watching the replays I can easily jump to important topics in a long (2+ hours) class.

The problem is that the markers are only accurate if the document is set to 30fps! If I set the document to 25fps (to match the zoom download), when I create a marker, say, at 10:00, the marker panel says the marker is at 8:20! (You can see this by changing the file to 30fps in settings, and the marker jumps to 8:20.) So it seems to be counting frames instead of SMPTE time?

Unless I change the project to 30fps,  then my handwritten notes and the marker list become really out of sync.

Is there any workaround/fix besides setting the doc to 30fps and seeing lots of repeated frames? (It's bad enough that Zoom skips and repeats frames without adding more).

Thanks.

PS. Would also love to be able to export the markers as a text file. Right now I just make a screenshot and print it, but a text file would be great. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Trish Meyer said:
    If I set the document to 25fps (to match the zoom download), when I create a marker, say, at 10:00, the marker panel says the marker is at 8:20! (You can see this by changing the file to 30fps in settings, and the marker jumps to 8:20.)

     Would this behavior change if you set the timeline to 25fps before adding the markers? It might be counting frames when making the switch if the markers are already in place.

    I'll do some tests as well.

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  • My steps are to first make a document at 25fps. Then I import the Zoom recording as a File (linked, not embedded). Then I add markers. It's pretty obvious that the Marker panel is using the wrong time: Setting a marker at 10:00 in the timeline, adds a marker at "8:20" in the Marker panel. Clicking a marker will jump to the right point again.

    But if change the counting to 30fps, the markers jump all over the place. The one at 10:00 will move to 8:20 in the timeline. Markers set at 10:00 should stay at 10:00, even if the counting (fps) changes.

    The math adds up too: 

    10:00 = 600 seconds x 25 fps = 15,000 frames
    8:20 = 500 seconds x 30 fps = 15,000 frames

    So main problem is the inaccurate reporting in the Marker panel. Second problem is that you can't change the fps for the document without the markers changing. 

    Adobe apps don't behave like this. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Trish Meyer Thanks for step by step verification.
      Investigation started FLOW-10870

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    • CraigS Thanks. You don't even need any video in this test. 

      s.a. email Case #00820415

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Trish Meyer Steps are easy to reproduce and probably extends to 24, 50, 60 fps timelines as well. Thanks for the case number.

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