Web Based Guest Reconnecting Do Not Repopulate Shots
I'll apologize up front if this topic has been circulated recently. The most recent post I could see on this topic was approximately 2-years ago.
My challenge is this: We are getting ready to do an extensive, multi-shot production here Grinnell College. We'll be in rehearsals for several weeks working out all of the technical aspects of the production. As such, at the start of every rehearsal, our guests (student performers from across the globe) will be reconnecting to Rendezvous to rejoin our Wirecast setup. My experience with our last show was that once folks on phones (I believe pretty much exclusively iPhones) reconnected, the shots that they were in were automatically repopulated with their video/audio feeds. This seems to NOT be the case when guests log in via a web browser (Mac/PC, Chrome/Firefox - doesn't seem to matter). When this happens, I have to manually go to EVERY shot that the web browser based Rendezvous feed is in and "Replace" each shot with the new Rendezvous feed. This is doable pre-show/pre-rehearsal. It becomes a HUGE issue if the guest/performer drops out during the show because Chrome/Firefox crashes and then reconnects to Rendezvous.
My question: Is there a way to globally "Replace" the guest once they reconnect to Rendezvous? I've not found a "Replace All . . ." that would allow me to choose the guest/performer name and the name of the shot layer(s) that they are on. Is there a better way to approach this issue short of getting all of my guest/performers to use an iPhone? ;-)
Thanks in advance to any suggestions and insight from the Telestream technical folks and from the greater hive mind.
Wirecast Machine info:
WirecastPro Version(s) - 14.0.4 and 14.1 Beta
Mac Pro 2020, iOS 10.15.7
Hardwired to internet
Speed tests have never been below 900Mbps up/down
Most recent tests done from a new, fully default Wirecast session; canvas 720p; output not yet configured.
Guest Machine info (tested with various machines - one was):
iMac (late 2015)
There is no replace.
Erik Sanning said:
My experience with our last show was that once folks on phones (I believe pretty much exclusively iPhones) reconnected, the shots that they were in were automatically repopulated with their video/audio feeds. This seems to NOT be the case when guests log in via a web browser (Mac/PC, Chrome/Firefox - doesn't seem to matter)
I'm not sure I understand what's happening. If you send out a new Rendezvous link that is a new Rendezvous session and the new shots must be reassigned.
Erik Sanning said:
It becomes a HUGE issue if the guest/performer drops out during the show because Chrome/Firefox crashes and then reconnects to Rendezvous.
Do you end the session?
Are they using Reconnect to the Previous session?
Tested Wirecast 14.0.4
- Create a Rendezvous Session.
- Send Link to Guest
- Guest connects on Mac with Chrome
- Assign Guest to shot.
- Guest quits Chrome
- Shot loses video
- Guest starts Chrome
- Connects to Rendezvous Session
- The shot is immediately populated with the Guest's video again.
- No need to reassign. This even works if the guest uses a different name than when previously connected.
I can't reproduce the issue. I'm going to need more complete steps.
- After Guest quits Chrome
- Disconnect from Rendezvous Session in Dashboard
- Reconnect to Previous Rendezvous Session in Dashboard
- Guest starts Chrome and joins Session
- Shot is repopulated.
I can't reproduce issue this way either. The shot always successfully repopulates.
Erik Sanning said:
(At Wirecast - have to readmit to session and then reassign to shots)
This might be part of the issue. As you are doing Wirecast thinks a new guest, not the same guest, is joining. So it won't be linked to the shots.