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iGlasses prevented Screenflow from stopping recording and other bugs

I faced several challenges attempting to get iGlasses working nicely with Screenflow.

After several hours I gave up and uninstalled iGlasses.

I was excited to use iGlasses in response to viewing this video that was produced using Screenflow with iGlasses modifying the Mac Facetime Camera output.

They Call Me Hoz (Director). (2019, February 20). MacBook Camera Quality FIX. https://www.youtube.com/watch?v=YzcLWl1YEYI

Question

Is anyone successfully using iGlasses or a similar product with both Screenflow, Zoom, and the iMac system I possess?

If so, were there any special tweaks you needed to apply?

Thanks!

System

MacOS Monterey v 12.5

iMac Retina 5K 27 inch 2017

iGlasses demo v3.5.7 Installed 2022-08-11 NZT

Screenflow 10.0.6 (31900) 2022

My workflow

  1. I installed iGlassess in demo mode.
  2. Various bugs..... eg iGlasses could be selected as a camera in Screenflow, but nothing was captured....
  3. Restarted my iMac.
  4. Started Screenflow
  5. Selected iGlasses as a camera.
  6. Started Screenflow recording
  7. I Stopped Screenflow recording
  8. Just a frozen image was shown in Screenflow.
  9. Tried again.
  10. From then on, I was unable to stop Screenflow from recording. I could pause the recording, but not stop.
  11. Even when I quit Screenflow, the little icon in the menu bar of my iMac showed the recording was continuing. I couldn't find a way to stop the recording.... apart from Restarting the iMac
  12. I restarted the iMac a few times.
  13. Same problem. I couldn't find a way to stop the recording.
  14. Note. When I shut down the iMac, there was a message from Screenflow which disappeared before I could make a note. Something to do with the ScreenFlow recording process. That was mysterious, as the Screenflow app had been quit manually by me earlier. So, some background process was continuing which I didn't investigate.

Solution

  1. I uninstalled iGlasses.
  2. Restarted iMac
  3. Screenflow functions appropriately as prior to installing iGlasses.

Related knowledge

Screenflow Community Forum

Prochazka, L. (2020, December 23). IGlasses with Screenflow. Telestream Community Forum. https://telestreamforum.forumbee.com/t/83htz9v/iglasses-with-screenflow

Other resources

IGlasses | Ecamm Network Help Center. (n.d.). Retrieved 11 August 2022, from https://support.ecamm.com/en/collections/1877739-iglasses

IGlasses for Mac—Effects and Adjustments for your Webcam, iSight, FaceTime Camera—Ecamm Network. (n.d.). Retrieved 11 August 2022, from https://www.ecamm.com/mac/iglasses/

IGlasses Product Manual. (2013). Ecamm Network.

They Call Me Hoz (Director). (2019, February 20). MacBook Camera Quality FIX (CHEAP TOOL). https://www.youtube.com/watch?v=YzcLWl1YEYI

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 mth ago
    • Reported - view
    Peter Mellalieu said:
    Is anyone successfully using iGlasses or a similar product with both Screenflow, Zoom, and the iMac system I possess?

     Did you test in Zoom?
    Are you using Mac App Store or our webstore version of ScreenFlow?

    They note the following:
    Compatibility Note: iGlasses is not compatible FaceTime, Photo Booth, or the latest version of Skype due to restrictions on virtual cameras. 
    Quicktime Player does not support iGlasses, or other virtual cameras, on MacOS 11 (Big Sur).

    Interesting that they don't mention Monterey although I do see Monterey fixes in their update notes.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 mth ago
    • Reported - view
    Peter Mellalieu said:
    iMac Retina 5K 27 inch 2017
    iGlasses demo v3.5.7 Installed 2022-08-11 NZT
    Screenflow 10.0.6 (31900) 2022

     Installed on my 
    iMac Pro 2017
    ScreenFlow 10.0.6
    MacOS 11.6.8 Big Sur.

    Tested in Zoom
    Version: 5.11.3 (9065)

    It works in ScreenFlow. No problem making a short record with FaceTime webcam into iGlasses into ScreenFlow.
    Works in Zoom too.
    Perhaps the issue is with Monterey.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 mth ago
    • Reported - view
    Peter Mellalieu said:
    MacOS Monterey v 12.5

     Tested both ScreenFlow and Zoom on my M1 13" MBP with Monterey 12.5.
    I couldn't use any effects as my demo was expired but I had no problem recording in ScreenFlow or seeing video from iGlasses (without any effects in Zoom.
    Unless there's an Intel specific Monterey problem it seems to be working for me.

    You may want to test in another iGlasses compatible app and then contact them for support.
    It's possible that if you have another virtual webcam type program (there are many such as Epoccam and Camo Studio) they might be conflicting. You could try uninstalling other virtual webcam software and rebooting.

    Like
    • CraigS Thanks Craig..... and Wow! for your response.

      I now have iGlasses working OK with both Screenflow and Zoom. But not Quicktime... No worries there!

      Solution

      1. Uninstalled iGlasses.

      2. I reinstalled iGlasses

      3. I followed the advice in this article from Ecamm/iGlasses Support... which wasn't exactly the problem I had... but related I guess.

      In brief, I did 'check, uncheck, then recheck' the Privacy/Camera Settings for iGlasses in iMac Security and Privacy.

      Aspeslagh, K. (2022, August 4). IGlasses Shows Only Black Screen. https://support.ecamm.com/en/articles/3903822-iglasses-shows-only-black-screen

      4\. Restarted iMac computer.

      5\. Tested iGlasses as the selected camera in Zoom. OK. And the output recording is OK. Crazy effects such as Frog worked OK.

      6\. Screenflow. ADDED then Selected iGlasses as an ADDITIONAL video source

      7\. Deselected Facetime as a video source.

      8\. Tested Screenflow several times using iGlasses, plus external mike, plus iMac screen. Screenflow Record action starts, and stops OK. Recording copied to Screenflow OK with correct effects.

      9\. Now, back to serious work.

      I've no idea which of these steps was necessary... but now iGlasses works reliably... for a count of two attempts ... with Screnflow

      Thanks for your guidance.

      Like
    • Peter Mellalieu Postcript

      I find the initial problem I reported persists intermittently. Namely, I am unable to halt a Screenflow recording process in a 'graceful' manner.... and the recording appears lost....

      I suspect contributing causes are

      1. Running iGlasses in Demo mode
      2. Running the Screenflow recording for more than a few minutes that MIGHT cause a timeout using iGlasses.

      I found I could abort the Screenflow recording by

      1. Saving and quitting Screenflow
      2. Using Mac Activity Monitor to stop the two processes Screenflow Helper and Screenflow Recorder

      I recover the recorded material by hunting for type.scc files then importing to Screenflow using the 'Add File' operation. The .scc file was reported as corrupted, no doubt due to my Activity Monitor abort. However, Screenflow carried out a recovery operation that succeeded.

      What is my real intent?

      My original intent was to get a better-quality portrait image from my iMac iSight Camera. Something quick and easy rather than setting up my Canon EOS as a USB camera into Screenflow.

      To my surprise and delight, I discovered 

      1. Using my iPhone 12 tethered by USB to Screenflow gave a very much-improved image compared with the iSight camera... but with a few artefacts, such as the focal frame!
      2. By North American Fall there will be a fabulous, no-cost solution delivered by Apple using macOS Ventura/iOS 16, reported in.... Soldier Knows Best (Director). (2022, June 7). How To Use Your iPhone As a Webcam For Your Mac (macOS Ventura/iOS 16). https://www.youtube.com/watch?v=qu199uvb7oc
      3. So, patience on my part!..... In preparation, I've pre-ordered a Phone Holder Bed Gooseneck Mount, SHAWE. 

      When I aborted the ghost Screenflow Recording process using Activity Monitor Stop Process, I got this report from Screenflow.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Peter Mellalieu Looks like something is impacting ScreenFlow Recorder.
      I note that your Camera permissions show iGlasses twice. Perhaps that's part of the issue. 
      Sometimes an old audio extension new versions of ScreenFlow no longer use, might still be hanging around. See if you can find and remove it.
       

      Open Macintosh HD, then System, then Library, then Extensions. Delete these files if you have them:

      /Library/Extensions/TelestreamAudio.kext

      /System/Library/Extensions/TelestreamAudio.kext

      /System/Library/Extensions/VaraAudio.kext

      Restart your Mac and try recording the Screen with Computer Audio.

      Sometimes how you monitor audio can cause this. As a "safety" monitor only using the headphone jack or built-in speakers. Sometimes using a Bluetooth or USB headset can cause problems. 

      Sometimes having an older ScreenFlow Recorder or Helper may also be an issue. Perhaps check if you have multiple ScreenFlow (as you have with iGlasses) can be a cause. If you see multiple ScreenFlows under Screen Recording Security & Privacy system preferences you may want to delete all but the current version of ScreenFlow. 

      Apple's new Continuity Camera feature which allows you to use the iPhone as camera looks very good. Ventura is still in beta but, so far, we hear that it's working well with ScreenFlow.

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 mth ago
    • Reported - view
    Peter Mellalieu said:
    But not Quicktime

     They state that on their website along with Facetime and Photo Booth. Apple's "sandboxing" may prevent this.

    Good to hear you got it working in ScreenFlow and Zoom. MacOS requires permission settings in many third-party programs. I also find it sometimes takes a reboot to get that working even when you set it up with permissions.

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