Multiple connections error

Trying to connect iphone via wifi using Wirecast Go. Getting error that says, Multiple connections to the same wirecast go device is not supported.

 

But there are NO OTHER connections to the device. 

 

Actually, trying to figure out how to disconnect is a bit of a challenge as your menu system tends to defy logic and things are buried everywhere.

 

In any case, either tell me how to "disconnect device" or tell me why it shows error.

 

And yes, to avoid answering tedious questions - everything is upto date.

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  • Perhaps the issue is Wirecast not releasing one of the attempts. You may need to quit and restart Wirecast.

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  • CraigS  

    So here is the issue. When an IOS Cam loses connection with the router (using the IOS IP in rendezvous) we cannot get it back. Even if it is right next to the router.

     

    And when we delete the device from the layer, as well as the Asset Manager, we still cannot reconnect it because for some reason it thinks it is still connected. Am I missing something. Is there somewhere else

     

    So the only way to fix it is to restart Wirecast which is NOT an option when we are live.

     

    So, how do we reconnect an IOS cam without having to shut down? Or both.This has always been a problem and if you have a solution you are worth your weight in gold.

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  • Steve Vick Report the issue and include the steps to reproduce.
    Wirecast Support Form

    You may try Reset Network Settings on the iOS device but, of course, you shouldn't have to do that even if it's a workaround solution. This might present a new IP address to Wirecast.

    Have you tried using Wirecast Rendezvous Reconnect to Previous Session? True that too would be awkward though even if it worked.

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  • Thanks for the quick reply. We tried the IOS network reset and it gave the same IP so reconnecting causes a multiple device error.

     

    I have not tried Rendezvous Reconnect to Previous Session. I thought that was just for data connections. Think it would work with IPs? We will have two phones using IP and one using cell data. "Reconnect" won't effect the others that are connected and working?

     

    Thanks.

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  • Steve Vick said:
    I thought that was just for data connections.

     WebRTC connections yes but given the "odd" nature of the problem, I'm thinking perhaps something else might be impacting this (that obviously shouldn't).
     

    Steve Vick said:
    We will have two phones using IP and one using cell data.

    Have you tried one on Wifi and one using LTE?
    Obviously, you'll want it to work with two on Wifi (in addition to LTE given what you're doing) but I want to make sure the issue is specific to using two on Wifi (that there's not another issue lurking more broadly with multiple devices).
     

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  • CraigS  I am not sure what you are wanting me to do. The IOS cam, even to this day, loses connection and can NEVER... EVER be reconnected. PERIOD. That is what we are experiencing and it is making it IMPOSSIBLE and USELESS to use wirecast.

    Major dissappointment.

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  • CraigS I think I know what you are asking. I can tell that ONE IOS CAM PHONE with no other phone connected (not rendezvous, not ios) - just one IOS phone is impossible to reconnect without shutting down.

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  • CraigS said:
    Steve Vick Report the issue and include the steps to reproduce. Wirecast Support Form

     I tried to submit a support ticket but my license literally expired today so it won't send. I am not sure it is worth renewing wirecast. It has been one year of headaches. I will have to talk with my team and I decide if we need to go in a different direction.

    Thanks for your help this week. Wish we could have found a solution.

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  • Steve Vick said:
    just one IOS phone is impossible to reconnect without shutting down.

     I was thinking that the use of multiple devices was causing some "confusion" in Wirecast, preventing reconnection. I can't recall reports of reconnecting issues using only a single device unless something else is in play (LAN or other connectivity issues).

    Steve Vick said:
     I tried to submit a support ticket but my license literally expired today so it won't send

     What message are you getting? 

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  • Steve Vick BTW given the issue with the form please use the following email link and support will most certainly assist you.

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  • CraigS  So, what is the "correct" way to reconnect? Am I missing anything? Is there somewhere else I would have to do to reconnect? Even with the phone next to the router it will not reconnect. 

    If I am doing it wrong please tell me. What are the steps to reconnect after losing connection?

    As for the ticket, it told me my support expired. But literally this morning it renewed (you must have me on autopay). So I can submit a ticket now.

     

    But it is all too late. Our evestartsart today and after a week of troubleshooting, the issue still remains. :(

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  • Steve Vick said:
    But it is all too late. Our evestartsart today and after a week of troubleshooting, the issue still remains. :(

     We certainly need to figure out the cause so we can develop an easier method to reconnect if it's within the technology to do so.

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  • CraigS   ALL ios camera failed while live and NONE would reconnect. Thanks WireCast. I am totally pissed. I will file a tech ticket but don't expect me to be civil. I am pissed.

     

    I appreciate your help. But nothing worked and our live coverage turned into a disaster. 

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  • Steve Vick There are many people using iOS Wirecast Go with Wirecast successfully. I've used it personally. So there may be some variables that are involved. We'd need to figure out what they are.  

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