Switch Activation

I sent this question to support, but I wanted to run this by the forum.

 

My college purchased a WireCast 110 system and it is currently running Switch 3.1 (6179) and I entered the Switch activation code from the Telestream email I received after registering my Wirecast Gear.

When I copy and pasted it in the serial number field, entered through the File, Preferences, then License option, it says I have 3.1 plus and says it will have watermarks and that I can't export out more than 30 seconds of video. I am confused and need help getting the appropriate software version and features I should receive via my activation serial number.

 

Thank you for your help in advance!

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  • Does your Switch Preferences License look something like this (simulated picture, sorry)?
    Is the Serial Number displayed and it says Deactivate in the lower left?
    Just confirming that the activation actually took. It would display Switch type (Player, Plus, Pro), Serial Number and Deactivate (if activated).

     

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  • You may want to try downloading Switch 4.1.1 and try in that as well if this was a recent purchase.

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  • Thanks, guys, I have resolved my issues. I did need to go to 4.1.1. Thanks again!

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  • Matthew Lawson You're welcome of course.

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