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Rendezvous echo with mixer

I just recently upgraded to Pro and i'm trying to get Rendezvous working right.  If I select my mixer as the audio interface, the guests hear an echo on their end but everything sounds fine on mine.  If use the audio from my USB camera the echo goes away on their end.

 

Is there a way I can send them my audio through the mixer with my mic without having them have an echo on their end?

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  • Leo Pond said:
    If I select my mixer as the audio interface, the guests hear an echo on their end

     

    Leo Pond said:
    If use the audio from my USB camera the echo goes away on their end.

     Perhaps there's an issue with the mixer routing. It's not clear how you have your mixer setup or how you're monitoring. Maybe the mixer is mixing back monitored sound.

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  • CraigS that's what it seems like it's doing.  It's connected via USB, and my mic is xlr in line 1.

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  • Leo Pond Since the issue involves the mixer you may want to check there. It's hard to make specific suggestions without a complete detail on your setup and monitoring. Does the mixer use a third party driver or is it just using Apple's as could be with your USB camera/mic setup.

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  • Leo Pond Were you eventually able to resolve this problem? I'm experiencing the same thing now. 

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  • Jeffrey D. Goodwin If you would like help you should provide technical details. Similar symptoms may have different causes and given the thread is over a year old it's likely not the same version of Wirecast.

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  • CraigS 

    Hardware

    • MixPre-6 digital audio interface connected to new iMac Pro (3.2 GHz processor, 64 GB memory, Radeon Pro Vega56 8GB graphics card, 2TB SSD drive) 
    • MixPre-6 connects to iMac Pro USB-C to USB-C
    • Headphones connect to MixPre-6 to the 3.5mm headphone jack

    iMac Pro

    MixPre-6 is set up as the audio interface on the iMac Pro, both input and output

    Audio MIDI Setup:

    MixPre-6: Input/Output: 2 ch 24-bit Integer 44.1 kHz

    Wirecast Pro: version 12.2.1

    Bandwidth Download 480 Mbps, Upload 12 Mbps

    My goal is simple, yet frustratingly elusive. I want to run Wirecast with a remote host brought in via Rendezvous. At this point I want to keep it simple. So, no live streaming yet. Just one co-host and me. We will record and then upload at a later time to YouTube. 

    Once we accomplish this I will then attempt to bring on a second and third co-host. Baby steps. But right now it’s just one co-host and me. 

    The problem has been audio. Many problems have happened in our earlier failed attempts. However, the current issue is that my co-host is experiencing an echo that is bad enough to interfere with their ability to do a broadcast. 

    In addition to the iMac Pro I have another iMac available on my desk. We can communicate using this computer on any platform. Zoom.us would be perfect for this. I’m happy to communicate with ANYONE (and pay them) on any platform.


     

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  • Jeffrey D. Goodwin said:
    Headphones connect to MixPre-6 to the 3.5mm headphone jack

     If you're monitoring through the mixer and it's a USB in/out mixer, it's possible that what is going into the mixer is going back into Wirecast and causing an echo.

    Instead, change your monitoring to the iMac headphone jack only (for this test its' safest to remove the mixer entirely and just monitor Rendezvous) and check that.

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  • Jeffrey D. Goodwin said:
    I’m happy to communicate with ANYONE (and pay them) on any platform.

     If you have our Premium support , report the issue through those channels and they can even remote login to your computer to help if need be.

    Eligible for Remote Access Services (RAS)
    Allow a support technician to access your computer, identify the issue and resolve it quickly.

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  • CraigS Thank you. I've initiated contact with tech support.

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  • Jeffrey D. Goodwin Do post the results of the investigation here. It may help other users.

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