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Can't get unique URL when creating Rendezvous Session.

Hi support

im having a trouble on our Wirecast 13 Studio

we already check the network firewall and Eset Antivirus Firewall to make it sure it is not blocked. i dont have any idea how to fix this please help :( thanks advance

Please see attached sample picture

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  • Hi BinaryCode

    I just tested, and its working for me. Any firewalls or other content blocking devices where you are testing?

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  • Please make sure you're using Wirecast 13.0.2. At least for testing, I'd temporarily take down the firewall if possible. Try connecting directly to your broadband modem bypassing router and switches as well (at least for testing).

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  • Hi Greg , CraigS i appreciate your fast response, on my eset antivirus i already allowed wirecast application and on network firewall no logs showing that wirecast is block by our network firewall, im using wirecast 13.0.2 Studio license, 

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  • guys you can check my actual video here:
    https://www.youtube.com/watch?v=z_IlTlVRs_w

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  • BinaryCode Quit Wirecast and try running this from your computer using a webcam.
    https://test.webrtc.org

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  • BinaryCode said:
    no logs showing that wirecast is block by our network firewall, i

     This would be webrtc, not Wirecast.

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  • Hi CraigS here's the result after running webrtc test

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  • BinaryCode Thanks for that. 

    Can you connect your computer directly to your broadband modem (no router, switch, wifi)?
    Also create a New User Admin account and test in that account.

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  • CraigS said:
    Can you connect your computer directly to your broadband modem (no router, switch, wifi)?

     

    Hi CraigS

    our problem is already resolved :), we tried to connect our streaming server directly to the router as per your advice, the problem is in our firewall. Now i will double check our firewall to see what port needs to be allowed, please ping me incase you have any idea about this. Thank You CraigS  we appreciate your support/help :)
     

    Godbless . . . . 

    Best Regards
    Bryan

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  • BinaryCode You're welcome of course. In theory, it should find a method to communicate but a third party utility could block communication. A while back we had a customer with "little snitch" which monitored "phone home" communication that some apps make and apparently blocked it on their system. 

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